I took my Tacoma to Kendall Toyota for a malfunction in the brake lights/turn signals. They kept the vehicle for 72 hours and then reported that they were unable to diagnose/fix the problem, and billed me $470 for the time they spent unsuccessfully searching for the problem. The service manager was belligerent, bullying and unwilling to have a conversation about the exorbitant bill for nothing accomplished. Eventually the general manager stepped in and lowered the bill for non-accomplishment to a mere $159!!
I will never again take any vehicle to a Kendall dealership.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I will never again take any vehicle to a Kendall dealership.