I guess it’s all my fault. I scheduled just an oil change and filter my 2013 Mini Cooper and neglected to ask the price thinking they would certainly be the same or below what the local Mini dealer would charge. When I went to pick my car up I was handed a bill for $151.00. The dealer charges $104.00. Dan explained to me that they always include a couple of additives to all of their oil changes. If that is indeed their policy then I should have been told up front along with the price because that is certainly not the policy of any other shops or dealerships for a routine oil change. Buyer Beware!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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