RUN FAR AWAY FROM THIS SHOP! I had a flooded car in Charleston, SC that was towed to EuroPro on James Island. We have used this repair shop for years prior and even for this vehicle. There was water in the engine but insurance felt that replacing the engine was the best option in my 2015 BMW X1. I've done some research and know that SC has a ‘like kind and quality' law for used parts, it has to be close to the original. My BMW had 44,000 miles. Insurance found and approved an engine with like miles, all disclosed in my estimate. In the two weeks my car was in this shop I did not receive a single phone call from EuroPro about not using the part in the estimate, as insurance will warranty parts but only those in the estimate. The engine they put in my car had 87,000 miles on it. (Close your mouth I know!). Europro’s paperwork confirms the mileage on the used engine and using an unapproved part. Again I have done some homework and know if they are using parts outside of the insurance estimate they have to get approval, which did not happen. Mine or the insurance company, I've talked to the adjuster. I also know that I am entitled to the invoice from the used parts put in my vehicle. I have requested these invoices for WEEKS and have gotten nothing but the run around and management avoiding my phone calls. When I asked DAN, the shop manager what the mileage was on the engine he said he didn't know and I would have to get the paperwork from my insurance. WRONG ANSWER! My insurance company didn't purchase the engine, the shop did! I've confirmed this. Nevertheless the shop reported there was NO water damage inside my BMW and there was. The car should have been totaled. But I'm sure it wasn't totaled so Dan could make a paycheck on my insurance claim. Ive had to get a diagnostic done at BMW for a service engine light that came on less than 250 miles after the car was picked up, it ran A LOT louder (in my opinion because of a crappy engine) and I've had to hire an outside appraiser to petition the insurance company to total my car ALL AT MY OWN EXPENSE! The owner of the shop CAL BAKER is SEXIST and a MISOGYNISTIC PIG who has done nothing to rectify the problem but insinuate that I am a stupid woman and have no idea what I'm talking about. RUN FAR AWAY FROM THIS SHOP!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
