Our van broke down on I-85 on our way home to South Carolina. We contacted Express Auto Care late in the evening on Friday and the owner was extremely helpful even though it was right at closing time. He got us in touch with a tow truck service and took a look at our van first thing in the morning Saturday.
Here is the best part, he discovered that our transmission went out (way too early for the mileage we had on the van). We were just outside of our warranty but he suggested we contact the Chrysler to see if they would help us anyways. In the end, the Chrysler paid for the new transmission BUT a Chrysler dealer had to do the work.
I am impressed with the honesty of Express Auto Care. He could have easily taken my money to rebuild the transmission but he did the RIGHT THING and gave me guidance that lost him the work but saved me thousands of dollars. He even coordinated getting the van moved to the dealer since we lived out of town. If I lived in Duluth, I would use him for ANY work I needed on my vehicles. If you live in Duluth, I HIGHLY recommend you give them a shot at your business.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Here is the best part, he discovered that our transmission went out (way too early for the mileage we had on the van). We were just outside of our warranty but he suggested we contact the Chrysler to see if they would help us anyways. In the end, the Chrysler paid for the new transmission BUT a Chrysler dealer had to do the work.
I am impressed with the honesty of Express Auto Care. He could have easily taken my money to rebuild the transmission but he did the RIGHT THING and gave me guidance that lost him the work but saved me thousands of dollars. He even coordinated getting the van moved to the dealer since we lived out of town. If I lived in Duluth, I would use him for ANY work I needed on my vehicles. If you live in Duluth, I HIGHLY recommend you give them a shot at your business.