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Keffer Hyundai

Puntuación Promedio
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(5,392 Reseñas)
68
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
Reseña Original
Calificación general 2.3/5Calificación general 2.3/5Calificación general 2.3/5Calificación general 2.3/5Calificación general 2.3/5
292
Total de ReScores
4.5
Promedio de ReScores
68
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Keffer Hyundai is located near Charlotte, NC in Matthews, NC. A well-maintained vehicle is more efficient, safer, and simply more fun to own and drive. Call us today to schedule your next service visit! We are here to help. Keffer Hyundai is located near Charlotte, NC in Matthews, NC. A well-maintained vehicle is more efficient, safer, and simply more fun to own and drive. Call us today to schedule your next service visit! We are here to help.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(704) 714-4700

Horario del Negocio

Mon
6:00 AM - 8:00 PM
Tue
6:00 AM - 8:00 PM
Wed
6:00 AM - 8:00 PM
Thu
6:00 AM - 8:00 PM
Fri
6:00 AM - 8:00 PM
Sat
7:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
9010 E. Independence Blvd Matthews, NC 28105
Reseñas de Departamento de servicio's
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(5,392 Reseñas)

SC
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Sabrina C.
Indian Trail, NC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/25/2024
0
Categoría: Service
Horrible service ruined my credit!
In Aug 2024 I stopped here just to look at new vehicles since the lease on the car I was driving would soon expire. I was driving a Ford and was told they could take in the Ford and get me into a new lease with Hyundai. I asked several times if this was possible because Ford told me to return it to a Ford dealer. I was assured that Keffer Hyundai could take in the Ford because they owned/ had a relationship with Keith Hawthorne Ford. They checked to see what the payoff was on the Ford and said they could do it. I accepted and agreed to the deal. Two months later, Ford Motor credit is calling saying I was late with my payments, and it was being reported on my credit report. I tried explaining I turned the car in, and it was supposed to be paid off. Ford Motor Credit did not want to hear it, because their records show I was still in possession of the vehicle. I reached out to Keffer Hyundai lease manager Christopher Y. and was told he was out sick. Ok, I will check back in a few days and deal with Ford calling me. When Chris finally decides to return my call, I explain to him what Ford is saying. He says he will get back to me, he never does. I had to call him several times, and when I finally get him. He tells me I need to drive to Keith Hawthorne and sign paperwork to complete the transaction. I refused to do that; I did not lease from Keith Hawthorne why would I travel out of my way for something you should have taken care of. Chris then tells me he would call me back. Another few days go by still no call from Chris, but several calls from Ford about payment. Fed up with Chris not answering or returning my calls I returned to Keffer Hyundai. Chris was off this day and was told by another manager that he was aware of what was going on and that he would send a driver to pick up the paperwork and deliver it to my home for signature this very day. The driver never came and still no paperwork. I called Keith Hawthorne and spoke with a guy who also handled leasing. I explained to him the situation and was told there is no paperwork at Keith Hawthorne for me to sign and that everything should have been taken care of at Keffer Hyundai. He double checked the information he was telling me and assured me this could have been done over the computer system. Now I am angry, my credit has been impacted and not my fault, Chris Y. is not responding and appears not to give a damn. I go back to Keffer Hyundai, and demand Chris do something. Chris Y. then said he would write a letter explaining the mix up and that I could give it to the creditor and use it to dispute the 60-day going on ninety days late payment with all three credit bureaus. He also said the driver has not returned with the paperwork yet. I told him I already spoke with someone at Keith Hawthorne and the imaginary paperwork does not exist. Chris then proceeded to tell me he would have the letter completed in a day. I went back and still no letter and payment had still not been made. Chris Y. just seemed to not care about the stress this has caused and the numerous trips I keep making back & forth to the dealership because he will not return calls, as he so often promises. However, he did offer to reimburse me if I wanted to payoff the past due amounts not caused by me. How could I trust him at this point to make good on anything? he will not even return a call. Finally at some point in this debacle he shifted the blame to Keith Hawthorne, someone on that end had not done what was necessary to pay off the vehicle. To make this long story short, I turned my leased Ford into Keffer Hyundai in August 2024, they did not pay off my lease vehicle until October 2024. I believe they have paid all the fees and Ford has stopped calling me. To this day I still have not received the letter promised to me explaining the mix-up. I'm left to dispute this with my creditor and the credit bureau without any proof. I will never recommend anyone do business here. My next letter is to the owner

LS
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Larry S.
Charlotte, NC
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/05/2024
0
Categoría: Service
Charged for free maintenance!
I would not recommend buying a vehicle from this dealership! I took my car in to have my car serviced and i was charged for it even though i have free maintenance for 36,000 miles or 3 years! No one at the dealership will return my calls! I will be calling action 9! This is no way to treat a good customer!

LS
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Larry S.
Charlotte, NC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/05/2024
0
Categoría: Service
Charged for free maintenance!
I would not recommend buying a vehicle from this dealership! I took my car in to have my car serviced and i was charged for it even though i have free maintenance for 36,000 miles or 3 years! No one at the dealership will return my calls! I will be calling action 9! This is no way to treat a good customer!

LS
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Larry S.
Charlotte, NC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/05/2024
0
Categoría: Service
Charged for free maintenance!
I would not recommend buying a vehicle from this dealership! I took my car in to have my car serviced and i was charged for it even though i have free maintenance for 36,000 miles or 3 years! No one at the dealership will return my calls! I will be calling action 9! This is no way to treat a good customer!

AB
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A B.
Charlotte, NC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/15/2024
0
Categoría: Service
Poor Service
Horrible experience with every level of staff! Go to another Hyundai dealer. Look at their BBB reviews…I wish I had of known!!

MM
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Mrs M.
Charlotte, NC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/15/2024
0
Categoría: Service
Bad Salesmanship
Salesman lied, finance manager co-signed and sales manager covered it all

AM
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A M.
Charlotte, NC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/15/2024
0
Categoría: Service
RUN
I was violated as a customer

JW
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James W.
Waxhaw, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2024
10
Categoría: Service
From a customer who did not even end up purchasing. Absolutely amazing customer service exceeding 95% of my other 100+ car purchasing interactions.
I did not even purchase a vehicle from Keffer Hyundai and I am able to confidently say that the service was outstanding, stellar for any dealership. I would give more than 5 stars if possible. A special thank you to Sébastien, Gabe, Chuck, Rose and Joe along with a thank you to many other brief interactions with employees I can not recall or did not cath their name was truly exceptional. I did not even end up purchasing a vehicle, even after knowing I was not purchasing I was still treated to the same exceptional service. I can say the service was exceptional with confidence verses many other dealerships selling many other brands of vehicles having now purchased over 100 vehicles in my lifetime between my wife and I. A large majority being luxury, luxury performance, super sports cars ect..... One would expect Porsche, Mercedes, BMW and Audi dealerships to deliver customer service that is exceptional given the cost of the vehicles, the perception of their core customer base. I have found this to not be the case in many instances. I have had some of the best customer service experience from dealership brands such as Volkswagen, several private owned dealerships selling used nearly new vehicles. Of all the experiences I have had purchasing Keffer Hyundai has absolutely been in the top 5% for providing truly exceptional customer service. This dealership far beyond exceeded my expectations from the moment I walked in the door. A beautiful building, friendly smiling faces greeting me immediately asking if I needed assistance. Seeing the rest of the facility from the vehicle showroom to the customer waiting area for vehicles in service, truly top notch, even the bathrooms were upscale, very clean. Moving to the staff everyone I passed by either said hello with an inviting warm smile if they were with another customer or asked me if I needed assistance again with a warm inviting smile. Sébastien was not even my original scheduled sales consultant however, I being handed to him as a customer he was extremely friendly, presented a warm and inviting demeanor that really made me feel comfortable immediately. Sébastien introduced me to Gabe and again the warm inviting, absolutely pleasant demeanor made me feel immediately comfortable. Thank you to the team at Keffer Hyundai for such an exceptional car shopping experience.
I do have to add the only reason I did not make a purchase was that my wife and I were considering our first electric vehicle. We had decided that it was just not the right time or perhaps the right vehicle?

SR
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Sandy R.
Concord, NC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/01/2023
0
Categoría: Service
Sold a Lemon. Won’t fix engine.
My vehicle was sold to me from KEFFER Hyundai, without disclosing an engine issue. They said give it a few weeks of driving, but that didn’t help and worsened the issue. In over a year we only put 2,000 miles in total, we have a $14,000 paperweight! They won’t fix this issue because I’m not the original owner. This has been over a year already! Someone Help!

DH
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Dennis H.
Charlotte, NC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/15/2023
0
Categoría: Service
DO NOT HAVE YOUR CAR SERVICED HERE
Several weeks ago, I went to Keffer Hyundai for a recall. When I received the email from Hyundai about the recall, I made the appointment on the Hyundai website. This was my first time there. I have a 2014 Hyundai Santa Fe Sport. Overall, I was pleased with the service and the staff. I was impressed with the customer waiting area…nice comfortable seating, work stations, complimentary coffee, water, and snack bars.

Fast forward to today. Over the last couple of weeks, three symbols in the instrument panel of the car would come on intermittently. The one was ABS which I understand, the other two I had to look at the owner’s manual to understand what they represented. For the purpose of this review, it is immaterial what they represented. The manual recommended to take the car to the dealer to have it diagnosed. This made sense to me. Remembering my earlier positive experience with Keffer, I went on their website and made an appointment. I ordered an oil change and asked them to check my instrument cluster because of the three symbols. By the way, there are two other Hyundai dealers closer to me than Keffer, which depending on traffic, is 35 to 45 minutes from my home.

I pulled into the service area and was greeted by a very nice young man. He said to wait for another person to come and pick up where he left off. A young woman, with ZERO personality came out and said oil change today? I said yes but I had written on my on-line service appointment about the instrument cluster. She told me all of the diagnostics mechanics were not available, that they are booked way into the future. I explained to her that I drove 40 minutes to Keffer to have the work done. She told me I signed up for Express service. Being a new customer, I told her I didn’t even know what that meant. I asked to speak to a manager. She said they all were off today. REALLY??? I told her I can go anywhere for an oil change. She told me I could do that. She never apologized nor was empathetic with me. I drove away in frustration.

Before I began writing this review, I read over some of the more recent reviews. I was surprised about how many really bad reviews had been written.

I will never return to this dealer, never!

CM
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Ceasar M.
Lincolnton, NC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2023
10
Categoría: Service
I needed to update my navigation system
Rachel was the most kind person that my wife and I have ever encountered at this dealership. We had a problem with updating our navigation system and she went above and beyond to help us find the right way to get it done. Thank you very much.

DM
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David M.
Matthews, NC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/10/2023
0
Categoría: Service
Service of my 2020 Elanta
I had my 2020 Hyundai Elantra towed to Keffer Hyundai service on Monday May 22 2023. Realizing it was not an appoint ahead of time, I was prepared, based on what I figured was the problem, to take a better part of the week. By the end of that day I received a text saying I now had appointment for Wednesday the 24th at 8:30 am. I didn’t bother to call or check on status until Thursday afternoon the 25th. I was told by my service coordinator Rebecca Knupfer that they were notable to get to it but hoped to look at it Friday. When Friday afternoon came I checked in late afternoon and was told the same thing again. At that point I asked for a loaner car since I was now at a real inconvenience but was told that was not possible until they knew the nature of the repair and verified with my third party warranty. Now it’s Memorial Day weekend and would be Tuesday before they would look at it. I didn’t bother them until late day Wednesday the 31st. No response until I became angered in my email and asked for a response as to why my car had not been looked at. On Friday June 2nd I walked into the dealership and spoke to Rebecca. She still hadn’t looked at the car so I asked to speak to her Manager. He basically gave me the story that he had walked into a dealership two weeks ago with nearly a 500 car backlog and was now down to 300. I told him that I was sorry but if that was the case I would just have appreciated them to tell me that it would be two weeks before they could do anything then it would have been my decision as to take car elsewhere. On Monday morning the 5th they still had no time frame so I call another Hyundai dealership down the road and had car towed there and repaired next afternoon. Without a doubt one of the worst dealerships I have ever dealt with. Need to get a handle on how to deal with the customer and a bad situation.

DD
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Debra D.
Gastonia, NC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/06/2023
0
Categoría: Service
FRAUD ALERT
UPDATE: ***FRAUD ALERT***
1. Turns out Keffer Hyundai misrepresented our “new” vehicle. We were fraudulently sold a “new” vehicle that was actually registered to the dealership as a loaner vehicle. We are in fact the second owners of the vehicle.
2. New vehicle maintenance warranty is now invalid as we are the second owner.
3. We were sold “extended” maintenance warranty which does not cover the vast majority of maintenance that is included with a new vehicle.
4. The General Manager has failed to return our multiple calls. Next step attorneys, Hyundai USA, BBB and extensive social media reviews.
5. Special thanks to Gastonia Hyundai for alerting us to this fraudulent activity.

DO NOT PURCHASE from this dealership. We were lied to to get in the door (which apparently is a known issue according to the sales person Jennifer) and it hasn’t stopped there. Our new vehicle was due to be delivered on Friday last week. They understood the urgency to us at the time of purchase. We were assured that it was coming on one of two trucks that were to be delivered on Wed or Thursday last week. It’s now Tuesday, the money has been in their account since Friday and now they can’t tell us where the car is or when it will be delivered. I reached out to the sales GM Brett on Friday. He made all the excuses in the world and promised to phone me back on Friday. Still haven’t heard anything from him. I have reached out to Andrew on the finance side and heard nothing. I have requested info for their legal team and again, heard nothing. This sale was egregiously misrepresented.

CR
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Cheryl R.
Dallas, TX
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/02/2023
0
Categoría: Service
Shysters!
RUN. Horrible experience. We purchased a vehicle from Keffer Hyundai out of state. We were lied to about the vehicle being "new" and didn't find out until they already had our money and the process had gone on for a month that the car was damaged and had been repaired. Since this was during covid and vehicles were scarce, we took the car 'as is' as we were assured it was covered bumper to bumper. Then, when the paint started bubbling, pealing, and cracking from the repair work that was done, the dealership wipes their hands of it. CROOKS.

WA
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William A.
Gastonia, NC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/29/2023
0
Categoría: Service
Unprofessional dealership
My daughters car has been there for 3 weeks with engine problem service manger basically called her a liar hung up on her won’t call her back should be fired they lost her keys they gave her a date to look at it then said they said they didn’t, then ask to speak to manager or owner will not give her a number or name, now we are getting Hyundai USA involved this dealership should be pulled from the owners thank God we didn’t buy from them!! Never ever do business with this circus!!!!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.