This is the second and last time I will come here. I came to them 8 months before to fix my starter. Supposedly they fixed it but I still had issues with the starter working. They never seem to fix my car completely, I always get it back from them with something not working properly. After they fixed my car they said I needed to get the power steering pump replaced which would have cost me 900 bucks. I went to a different mechanic and they found and fixed the problem for 180 dollars. This last time I brought my car the starter had stopped working again. If they had done a proper job of fixing it the first time I would not have had to bring it to them a second time to fix. On top of that they told me I need to get my catalytic converter replaced, a problem they said was brought on by the starter not being fixed properly, a job they did. A good mechanic should stand by their work, I wouldn't have charged a customer a second time for a botched job I did. Thats over 2000 dollars of work I have to get done now. I don't have that kind of money right now. I'm a homeless veteran. Also for some mysterious reason my car battery won't hold a charge and just drains which it wasn't doing when I brought my car in. I need my car to work so I can work. This will be the last time I come to this place. Plus they are a little curt and rude. Hope this gets back to them and they start giving better customer service.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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