Terrible experience with these guys. They charged extra for unnecessary and unsolicited items. gave me different brand lower performing tires than the ones i already had. They had told me on the phone they were getting Firestone Destination LE but gave me Cooper CS3. (lower mileage and worse traction) The price looks like the gave me the more expensive ones though. They also charged for battery cleaning of my old battery when they were supposed to give me a new battery anyway. Double dipping at its finest. They kept the car for days longer than originally promised forcing me to have to pay for a rental for those extra days as well. They failed to ever communicate with me about timeframe changes. This was my first and last experience with these guys. They billed me $3600 and only offered a 100 discount on a bill that size and had no explanation for their actions other than it is what it is. Rude and unprofessional. Read your bills carefully and hopefully you understand what you are getting instead of what they are telling you.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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