I am truly impressed with your business! It is top notch, beyond any place I have ever been to before and I am 76 years old so I have been to quite a few auto shops in my lifetime.
Communication as to what is going on is amazing. Contact by phone, text and email is fantastic. Keeping you informed about what has been done and making record of all transactions past and present instantly accessible on-line is great. I don't have to go digging through stacks of papers trying to find when the last time I got something done was, I can just look it up on-line in seconds.
The last couple times I went to a Ford Dealership I paid a lot and they said what I went in for was fixed and I drove away and the car was still doing what they said was fixed!
My experience with K&M is they fix something; it is done to perfection. Bravo.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Cliente Verificado
Communication as to what is going on is amazing. Contact by phone, text and email is fantastic. Keeping you informed about what has been done and making record of all transactions past and present instantly accessible on-line is great. I don't have to go digging through stacks of papers trying to find when the last time I got something done was, I can just look it up on-line in seconds.
The last couple times I went to a Ford Dealership I paid a lot and they said what I went in for was fixed and I drove away and the car was still doing what they said was fixed!
My experience with K&M is they fix something; it is done to perfection. Bravo.