want to clarify that he did not do the install the proper way. And this is how we know....The device we brought him was from our old Town and Country (2011). When we had the initial install in La Crosse, it took less than an hour, and there were no problems. When my husband (Eric)brought our new Town& Country (2015) to Dave, he began work at noon. Eric took a seat in the waiting area. At no time did Dave mention this was an all-day job, or that Eric should expect to spend the night. Eric continued sitting for hours. He listened to Dave on 4 phone calls asking how to do the job. It became clear to Eric the Dave didn't know what he was doing. He twice gave Dave an opportunity to back out of the job, but Dave refused to stop. Eric also called Parsons in Eagle River, where we purchased the car, for guidance, and was concerned about if the warranty will cover repairs if Dave damages our car. Finally, after 4 hours, Dave still can't get our car started. He blames it on the key fob, so puts a new battery in it, and actually tries to charge Eric for it!! That doesn't work, so he gives up and says he's closing shop, and tells Eric, "I don't know what you're going to do, but I've got places to be". Dave never says that he knows what is wrong or what the solution is, or what his plan is. He puts Eric out on the street after dark, in winter, on a Friday night, in a strange town, not knowing IF or WHEN our vehicle will be repaired. When we asked my mother to take us back to Iron River Saturday morning, we expected the shop to be closed and then we'd proceed to the police department for assistance. But, when we arrived at the shop, the door was open. Dave's only words were, "keys are on the visor" and waved us away. Dave never even called Eric that morning to let him know the car was fixed and to come pick it up. Dave just parked it across the street with the keys in it!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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