'99 Honda Prelude: 7 days for a timing belt, water pump, thermostat, and new hoses. Friendly staff. Very clean shop. Most likely great for just an oil change / tire rotation. Poor communication. Didn't receive any finalized quotes; went from $1600 to $2400 for what should be an 8-12hr job. Purchased the most expensive water pump kit on the market ($459, goes for $150 on most part store sites) and crankshaft pulley ($388, typically $160). Would not show receipts for any purchased parts. Labor hours not stated on invoice. Valve cover removed and covered ~50% with a dirty shop rag. Asked to have cam seals replaced 4 separate times (for preventative maintenance), never replaced or considered. Was offered a loaner car on day 5. Came in day 7 to forcefully take my vehicle back in its current condition, even if a tow was required, still without any update on the vehicle. The work was nearly "complete", conveniently, but would've easily sat for another day had I not come in person.$150 to remove 2 broken bolts on the pump and valve cover. Good workmanship on all replaced parts. Very very poor timing, price, convenience, and communication.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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