Had an 11:00 a.m. appointment (they also give ~15 mins grace if you're running late) for a Nissan Murano AWD and got there at 11:16 a.m. for safety concern issues. A rear passenger safety belt and the safety camera for alignment. Checked in, explained the issue, so far so good until I got to an older portly service tech with grey hair and a grey moustache. For 2 simple issues he said I would need to leave the vehicle at the repair shop. I said, I always wait, no problem. He said no, it's our lunch break and they're changing the shifts. That just seemed odd to me that it would even factor in. Just deal with it. Anyway, the service tech told me I was late (excuse me, you kidding? I said), and I would need to leave the vehicle with them till they could get round to dealing with it as other customers were in front of me. I said, I'll wait. He said I don't know how long it will take. I said, OK, forget it. Sorry to have interfered with your lunch break. I hope you have a good lunch. So much for SAFETY FIRST!! Anyway, I left, I canceled. I was told by the service manager an agent would call me back to reschedule. They didn't. I was left infuriated and so let down by Nissan. These guys have damaged the Nissan Corporate Brand and Image. So I did not get it rescheduled. I took my vehicle to a specialist repair technician. Guess how long it took? 20 minutes!!! TWENTY MINUTES!! Jones Nissan of Bel Air, MD - YOU ARE A DISGRACE!! Where's your work ethic? People beware. These guys are a joke.
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