I used JM Auto for my oil change, mainly because I had a coupon. I observed staff working as a team and being customer-focused. They kept me in the loop, and that helped me feel reassured. They followed up a week later to ask how my car was doing, too!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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