This has by far been the worst experience I have ever had dealing with any car dealership. I brought my car in almost 3 weeks ago for a dead battery. My car just sat for weeks before anyone even looked at it. I asked if I can be provided a loaner vehicle since it was taken them so long to get to it and was told by Misty that I was on a waitlist and that I was number 37 out of 38!!I called and called and nobody was ever able to give me an update. I finally received a text message yesterday, 12/4 telling me that they were going to replace the battery. I asked if I could pick the car up after the battery was put in since they sent the text around noon and they don’t close until 7. Nobody responded. I called Kia customer care and they advised that the dealership told them they put the battery in yesterday but gave me a promise date it 12/14 to pick up the car due to them needing to complete a safety recall on my rear windows. No one gave me a commit date of anything!!!! Nor did they mention to me they were working on a safety recall. I didn’t ask for anything to be done but the battery to be replaced. I can never get in touch with anyone when trying to call. I just want my vehicle back and I feel like it’s being held hostage at this point! If you have the option, never ever take your vehicle to them! Taking a whole month just for a battery replacement is absolutely unacceptable and the lack of communication from the advisors made the experience even worse.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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