Jim Ellis Hyundai in Atlanta, GA. is staffed with expert technicians who provide professional and quality Hyundai repair and maintenance. Jim Ellis Hyundai in Atlanta, GA. is staffed with expert technicians who provide professional and quality Hyundai repair and maintenance.
Our last oil change/preventative maintenance service in December was rescheduled multiple times (with nobody notifying me until I reached out). When it finally was picked up we assumed all was fine as we never spoke with anyone - the car was dropped off at our house with only the invoice inside (we had pickup/drop-off service). A couple months later the brakes were metal on metal and we had to replace them in an emergency.
There was no note on the invoice about the brakes, no inspection record/page that is usually part of the invoice as part of the our “preventative” maintenance inspection (and has been included in ALL prior visits), and nobody told us anything at all. We reached out multiple times to get reimbursed for the rotor replacement that was required due to the metal on metal. Not brakes - just the demanded rotors. But nobody had the courtesy to even respond at Jim Ellis. I finally got someone on the phone in September, and after taking down my information and promising to get back to me, they never did. Although I did learn in that call the service advisor who handled our last visit is no longer there. That should be telling….
I finally escalated to Hyundai corporate. Jim Ellis did respond to them. And said I refused brake service and battery service. Huh??? LITERALLY NOBODY EVER SPOKE TO ME IN THE ENTIRE PROCESS - HOW COULD I TURN DOWN ANY SERVICE WHEN THEY DON’T SPEAK TO ME??? Amazing how they don’t have a record of me refusing it, just a note “in the system”. It’s not noted anywhere else - again on the invoice (as is customary), or on any other document. I’m not dumb enough to not replace my brakes when needed - it’s literally one of the reasons why I did purchase the preventative maintenance program and take the car in on a regular basis. And an update on the Hyundai corporate interaction - after we caught them lying and not telling us about the brakes, they now are saying the repair occurred too far after the service. What baloney. There is nothing in our service agreement that has that noted. They appear to be trying to find any excuse not to stand behind their work.
I tried multiple times to give them benefit of the doubt, to reach out to them, emails, calls, etc. To no avail. And then to avoid me, only later to accuse me of lying, is beyond the pale.
Avoid. All costs. They used to be far better. Sad. I have a feeling it’s a few bad apples in service, but that’s all it takes.
I’d love for someone to actually reach out to me to address this, but I doubt it, given how many chances I’ve given them in the last few months.
We took our car to the dealer in Marietta after this debacle and it’s literally been night and day. Refreshing.