LIFE THREATENING INCIDENT. DO NO GET YOUR CAR SERVICED AT THIS DEALERSHIP.
I am writing a review regarding a life-threatening experience I had due to the negligent services provided by Jerry's Toyota in Baltimore, Maryland on November 18th and 19th. On November 18th, I had intermediate maintenance completed on my car. The work was completed on November 19th and I retrieved my car that day. On Friday, November 21st, while driving my car on 95 north, my car began to vibrate, the steering light turned on, and the left front wheel broke off the axel of my car. I immediately pulled over and stopped my car on the shoulder of the highway. My car was towed to the nearest Toyota dealership.
Upon my car's arrival to the dealership, it was found that my vehicle had sustained extensive damage, including but not limited to - a broken control arm, hub and bearing, broken discs, brakes, wheel, lug nuts and other extensive repairs as well as the wheels needing to be realigned. The assessing mechanic determined that the lug nuts had not been properly tightened when my tires were rotated at Jerry's Toyota.
Given that my car's tires were recently rotated at Jerry's Toyota, in addition to other services related to the steering and operation of my car, it is clear that this accident is related to services provided at Jerry’s Toyota. If there were any safety issues related to my steering or operation of my car when it was serviced, I should have been notified so these repairs could be made and harm to my vehicle prevented. The dealership's negligence endangered my life and the lives of other drivers.
I insist that I be fully compensated for all damages incurred to my car from this incident. Jerry's Toyota is accepting no responsibility and claiming that the car was poorly maintained before they saw it. Reasonable questions that I posed to them, such as, "In what way was my car poorly maintained?" and "What issues did it have before you saw it?" have been met with silence. They claim that their attorney will be reaching out to me, and they have not. When asked for the attorney's contact information, it was not provided. I called the dealership's general manager on his cell and at the business office and it went straight to voicemail.
I regularly get my car serviced at this dealership and have been a loyal customer for years. Since December 2024, I have had my car serviced consistently every 6 months. When the mechanic at the shop my car was towed to finished the repairs, he confirmed that other than the damage from incident, my car appeared to be well maintained and functioned normally. Claiming that my car is poorly maintained is incorrect.
The lack of customer service, communication, and care regarding this serious situation has been appalling. I am submitting reviews and have filed a complaint with the Better Business Bureau and the Attorney General's Office. I am going to continue to escalate this situation until it is resolved.
Do yourself a favor and do not trust this establishment with the care of your vehicle, or your life.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Upon my car's arrival to the dealership, it was found that my vehicle had sustained extensive damage, including but not limited to - a broken control arm, hub and bearing, broken discs, brakes, wheel, lug nuts and other extensive repairs as well as the wheels needing to be realigned. The assessing mechanic determined that the lug nuts had not been properly tightened when my tires were rotated at Jerry's Toyota.
Given that my car's tires were recently rotated at Jerry's Toyota, in addition to other services related to the steering and operation of my car, it is clear that this accident is related to services provided at Jerry’s Toyota. If there were any safety issues related to my steering or operation of my car when it was serviced, I should have been notified so these repairs could be made and harm to my vehicle prevented. The dealership's negligence endangered my life and the lives of other drivers.
I insist that I be fully compensated for all damages incurred to my car from this incident. Jerry's Toyota is accepting no responsibility and claiming that the car was poorly maintained before they saw it. Reasonable questions that I posed to them, such as, "In what way was my car poorly maintained?" and "What issues did it have before you saw it?" have been met with silence. They claim that their attorney will be reaching out to me, and they have not. When asked for the attorney's contact information, it was not provided. I called the dealership's general manager on his cell and at the business office and it went straight to voicemail.
I regularly get my car serviced at this dealership and have been a loyal customer for years. Since December 2024, I have had my car serviced consistently every 6 months. When the mechanic at the shop my car was towed to finished the repairs, he confirmed that other than the damage from incident, my car appeared to be well maintained and functioned normally. Claiming that my car is poorly maintained is incorrect.
The lack of customer service, communication, and care regarding this serious situation has been appalling. I am submitting reviews and have filed a complaint with the Better Business Bureau and the Attorney General's Office. I am going to continue to escalate this situation until it is resolved.
Do yourself a favor and do not trust this establishment with the care of your vehicle, or your life.