I made a fair offer for a new vehicle, $3000 over invoice (but less than MSRP), and a fair request for a trade stating this will get the deal done today. But if they wanted to negotiate, I'll take their offer into consideration and shop around. The manager got a huge chip on his shoulder, and demanded $2000 over MSRP, and then offered a $3000 less than CarMax offer for trade-in. I walked out. I was a bit hesitant to even consider Jerry's as I've had bad experience in the past... I purchased a 1993 Pickup (before they were called the Tacoma) and took it in for routine oil service. They took the truck into the bay, and returned about an hour later, I paid and went home. When I got home, I washed my truck and checked all the fluids, and noticed they never serviced the oil - still had the dirty oil and filter on the vehicle. Never go back...
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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