Reseñas de Departamento de servicio's

4.8

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Anon y.

Brooklyn, NY

01/12/2025

Categoría: Service

Sales dep't horrible

If you decide you want to purchase a car, I'd rather go to another state that's how horrible this specific dealership is. no communication or lack there of!

Jz S.

Eustis, FL

01/07/2025

Categoría: Service

Very slow oil changes. Over an hour waiting with a scheduled maintenance.

Too long of a wait. Over an hour waiting with a scheduled maintenance

Allan D.

Leesburg, FL

11/23/2024

Categoría: Service

No response.

They hide behind their voice mail and do not return phone calls.

Thomas H.

Wildwood, FL

10/24/2024

Categoría: Service

STAY CLEAR

Do not use this dealership!!! Save yourself from the headaches and don't buy a new car and definitely don't use their service department.

Anthony B.

The Villages, FL

08/10/2024

Categoría: Service

Poor Service

Strong smell of gasoline after a low pressure fuel pump was installed.

Larry E.

Clermont, FL

07/15/2024

Categoría: Service

Service nightmare

Set appt while on the phone and tryed to explain what was wrong and will need a loaner but did not get the chance was cut off and was told to tell service when I came in so I get to my appt and was told they had no loaners and to change and reschedule again and was told no promises then either just a FYI this is a 2023 frontier bought new has 10000 miles problems so far front end squeaks bad screen goes black first starting up steam comes from tail pipe alot and engine tapping noise rear and front sensors go off for no reason

Lisa G.

Leesburg, FL

01/02/2024

Categoría: Service

Oil change tire rotation

I have always received valet service from Jenkins dealerships, and tipped very well for them to come pick up my cars from the office and take it them in for any recalls or scheduled maintenance service needed on them. Even when I had my Volkswagen. The majority of the time they left me a loaner but I never ever use the loaner car. It just sat there. It usually was the same cute little couple used to always pick it up. I always tipped them very well. When I called today for a regular visit. I was told by the girl who made the appointments that they are Genesis now and they will not be offering that valet service for Hyundai customers only for Genesis. She said they did it only during Covid. I told her Covid is still going on and that I have used valet on my cars since 2017 which was before Covid. I told her I will go to Clermont even if I have to drive it myself.

Ronald M.

Leesburg, FL

07/31/2023

Categoría: Service

Over charged for cars

I have purchased 8 hyundais from Jenkins of Leesburg. I always assumed they were being straight forward and honest with me when we were making a deal. I decided to try another Hyundai dealership and the realization hit me that I was taken for about $40,000 more than I should have paid for my cars over then years. Check the sticker on the cars and you will find you pay between 5000 and 7000 more for the same cars at other Hyundai dealers in central Florida.
I will never purchase or recommend Jenkins Hyundai or any other Jenkins dealership for a new car Purchase. Contact Jill at central Hyndai in Clermont for your new Hyundai.

Shelly K.

Leesburg, FL

06/14/2023

Categoría: Service

Buyer beware

Buyer Beware!

Purchased a vehicle over a month ago and waited over 30 days for plates and registration, (to date I still have no title).

Emails and phone calls were made daily to multiple people at the dealership.

When I did get through to the dealership I was lied to and given false information on multiple occasions.

They are the WORSE. Save yourself the aggravation and go somewhere else.

Joan S.

Lady Lake, FL

02/24/2023

Categoría: Service

Appointment & Service

Calling making an appointment was a little confusing, however, had to call back, talked with Nicole in Service, able to make the appointment sooner than I thought, she was very helpful and I was appreciative. We have been Hyundai owners for over 20 years(Of course lived in Florida 22 years) and always had great service and have the best service all around including the employees.
Thanks go to Nicole who I will call next time we need service.

KATHERINE V.

Leesburg, FL

01/21/2023

Categoría: Service

JENKINS SDERVICE

I HAD JENKINS VALET SERVICE AND CHECK UP IT WAS TIMELY AND EXCELLENT

Vee K.

Daytona Beach, FL

01/15/2023

Categoría: Service

False advertising

Price of online says 54k n then we went see after driving hour, it was 62k very sad.

Morgan C.

Tavares, FL

10/23/2022

Categoría: Service

Sold a SALVAGE & rebuilt vehicle

My mother and I purchased a car from Jenkins Hyundai of Leesburg /Jenkins Auto Group. It was a pre-owned car. I was told it was accident free. When I saw the Carfax, after the paperwork was signed, I saw that an accident was reported on Carfax. I became concerned that the dealership lied about the vehicle being accident free. I did more research and I found out that this vehicle with this VIN was TOTALED, SALVAGED, AUCTIONED as a SALVAGE VEHICLE, and was then slapped back together and re-sold to us as a clean, clear, and safely drivable vehicle. We bought the car on September 30, 2022 and I have been in contact with the dealership trying to get this resolved. They have refused to do anything except say they would “allow us” to turn around and trade the vehicle in on another vehicle of theirs.

I have contacted and filed complaints with the FTC, the State Attorney General of Florida, the Better Business Bureau, the Department of Florida Highway Safety and Motor Vehicles, ADA.gov, and the U.S. Department of Justice.

This vehicle is not safe to drive, and I believe I need to alert other consumers to this probable ongoing dealership fraud. I have multiple VIN reports, and other documentation, including pictures that prove that this is the same vehicle and it was a SALVAGE vehicle.

I believe we were specifically targeted and sold this death trap of a vehicle because we my mother is a senior citizen and HoH, and I am obviously physically disabled. Neither of us are able to inspect a car the way a typical consumer would be able to inspect a vehicle.

Also, they bounced this vehicle around their local dealership lots up to 22 times in the last six months, proven by one of the VIN reports I have uncovered. They say there are no salvage title or brand title issues but our title is still “pending dealer transaction” on the state website.

This is an unsafe vehicle for my family to drive and ride around in. I'm terrified for my family every time we have to go somewhere in this salvage vehicle that appears to still have a possibly twisted and messed up frame.

We only asked for what was fair and right. We would like to return the salvage vehicle, have our loan contract canceled, and our down payment returned.

My mother is a senior citizen and HoH, and I am physically disabled, which I believe may also incorporate some sort of enhancement of possible charges for discrimination and/or violating the ADA.

Thank you for your time reading this and BEWARE OF JENKINS HYUNDAI OF LEESBURG AND JENKINS AUTO GROUP.

Best regards,
Morgan Crutcher

P.S.
Employees involved: Tyran Watkins, Keith Walker, Tricia DeRocker, and Gary Catalanotto have all been involved in this fraudulent transaction and provided no help whatsoever. I was never able to get a response from the General Manager, Ian Sowards.

Proof: Multiple VIN reports, Auction Sales Reports, Photographs, Sales ad., etc.

Martha L.

Holly Hill, FL

2021 Hyundai Santa Fe

04/10/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Electrical problems are an issue.

I’ve brought my car in for the phone charging station almost exploding my phone. It caused my phone to get so hot it shut the main screen off the phone off. The phone said cool me off. My phone does not always connect when I get in the car. I have to touch the buttons several times. My lighting on the speedometer and odometer stay silver instead of the blue color periodically. There are electrical problems.

Peggy Sandy T.

Fruitland Park, FL

2016 Hyundai Santa Fe Sport

04/09/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hyundai Service

The team at Jenkins Hyundai always go to the extreme to make sure my auto servicing is top notch. I trust them to keep my car at peak performance. The whole team are phenomenal!!
Thank you!!

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