I have been purchasing cars for 52 years. Most of those have been BMW's, Mercedes and Infinity's. I purchased a new Genesis GV80 last year. I love this SUV. Recently there were some service lights coming on for the ABS and Driver Assist features. Although I live an hour from Ocala, FL I had a bad service experience (or lack thereof) with our Genesis dealer here in Gainesville and decided to call Jenkins Genesis of Ocala. What a pleasant experience. From the time I called to schedule an appointment to meeting my service advisor, Adam Croner the customer service I received was beyond! Adam could not have been more professional, helpful and caring. He had great product knowledge, people skills and truly cared about me - the customer. I can honestly say that with Jenkins service experience was better in every way than any of the car manufacturers and dealerships I mentioned. What a great dealership. The beautiful new waiting area was fantastic with internet, a cafe and large screen TV's. Everyone was clearly well trained and knew how customers should be teated. Keep up the great work. I will certainly come back to your dealership for service and for the purchase of my next Genesis.
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Thank you,
Cris F.