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Tracy F.

Ocean Springs, MS

01/09/2026

Categoría: Service

Used to provide good service, not anymore

I used to recommend Jason Pilger to anyone looking to buy a vehicle. We have purchased 3 from them. Maybe the sales dept is still good, but the Service dept is horrible now. The service employees used to at least act like they cared about their customers, now it's clear it's all about the money. On my invoice it showed I was paying for 1.5 hours of labor when it took less than 45 minutes. The service manager was argumentative and just kept saying that's what every service place does. Then he changed his story and said I wasn't really charged for 1.5 hours because it would have been twice as much if I was. But it was right there on the invoice in front of both of us.
When I said I just wanted to pay and leave, he kept saying the same thing. He spoke over me and never explained anything I was asking about. Horrible customer service. And they are obviously overcharging people.
I will never go back there for service. And when I'm looking for another Hyundai in a couple of years, I will go to a different dealership.

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