I brought my car in for an oil change and was satisfied with the work. I was given a written estimate of other repairs that were questionable. First, that my tires were dry rotted. My tires were replaced 2 years ago and driven approx. 12,000 miles. Also that my (electronic) power steering unit needed to be flushed. Last, I needed a tune-up. The spark plugs and coil packs were replaced and car driven about 10,000 miles since. I'm a senior citizen and probably viewed as senile. As Baby Boomers we grew up working on cars. I'm a Veteran and worked in the motor pool for a couple of years and rove an 18 wheel tractor trailer for over 30 years. Sure, cars are different today but I know a little about them. Take your car elsewhere.
No Recomendado
UC
Unhappy C.
Howell, NJ
10/18/2017
Owner is rude and berating. very unprofessional.. never reinstalled two retaining clips on my car...
Had oil changed 10 months ago. wife does low miles maybe 5000 miles a year.. Place had special but when said and done they took me for 34.99.. Outrageous bate and switch IMO..
Well I did her next oil change only to find out two clips missing on wheel well shroud. This car has never been to any other place for oil changes but me, and that one time to firestone.
These clips allow access to the oil filter.
Took car back just to inquire about the clips and if I can get them back. By chance they had them in a tool box or somewhere.
Well the conversation quickly escalated to the owner, I would assume wayne bryant, to asking me to leave the office and never come back again. He got rude and defensive at the thought a customer would come back asking for two clips that his tech clearly forgot to reinstall..
Mind you I was calm as can be but this guy wayne was rude, arrogant, and ignorant to what I was saying to him. I guess he felt offended.
He must be stressed out that all his bays were empty and 4 guys were sitting around doing nothing... He probably does not have any business because of him, and him alone.
I just wanted my two clips that clearly his business did not reinstall, but he turned it into a big ordeal to turn it around like I was the bad guy.
Hey wayne, sorry I didnt notice the clips gone till 10 months and 5000 miles later, but this car has only been serviced by me. The one time I took it to you was for an 19.99 oil change special that turned into a 34.99 oil change... Because of that I would never go back...
And because of your attitude and an attempt to throw me out of your business, for just tasking for a part back thats my property, I now feel obligated to go to every review board I can find to tell my story of your unprofessional and rude attitude..
Do you think I would waste my time on two $4 clips going to your business to get them back just for laughs? I did it on principle because of sub par service from your company..
Just look up retainer clips for nissan wheel well.. Its a universal fit..
Then you rudly went in the back, told your tech to get my car off the lift and for me to get out and never come back.
Then you told your tech to tell me they didnt have foreign retainers and only domestic is why I didnt get them back..
What I joke.
So I left without my clips and a memory of this rude obnoxious man that will last in my memory for a long time..
I feel sorry for you wayne, and the poor yes men you have working for you..
A professional business would have said , " Im sorry sir, why dont you get the parts and comeback with the receipt and we will take care of it"
You were very berating to me and I didn't appreciate it..
No Recomendado
JM
Joe M.
Lakewood, NJ
09/08/2015
chop shop
Will always upsell you. Had two bad experience's with them. had to have car repairs by another mechanic. Wayne has lot it. VERY SAD.
No Recomendado
BH
bill h.
Lakewood, NJ
09/03/2015
rip off shop
Had my car in for a simple repair. Wound up costing twice as much at a good shop to correct their mistakes.
No Recomendado
JM
Joe M.
Lakewood, NJ
08/25/2015
does not stand by work
very poor service. brought car back 3 times with no resolution. Had to go to the dealer to repair car and pay again. Brought all paper work to Bryant. No follow up. Used to be a good shop. Now just another chop shop.
No Recomendado
JM
Joe M.
Lakewood, NJ
08/25/2015
Does not stand behind work
Brought my car back three times with no resolution. Had to bring my car to the dealer to find the problem after paying for repair at Bryant. Brought all info to Bryant. No follow up at all. Car is still not correct. In the past this was a very good shop but not any more. Just another chop shop. Stay away.
No Recomendado
AL
Andrew L.
Brick, NJ
06/12/2015
Terrible customer service!
Bryant's tech's are terrible. They hold them selves out as a family owned and operated business, which usually implies a friendly and welcoming atmosphere. I was met with the complete opposite experience. They are extremely rude and treat their customers with no respect.
No Recomendado
AL
Andrew L.
Jackson, NJ
06/12/2015
Terrible customer service
Bryant's tech's are terrible. They hold them selves out as a family owned and operated business, which usually implies a friendly and welcoming atmosphere. I was met with the complete opposite experience. They are extremely rude and treat their customers with no respect.
Everyone is so friendly at Bryant automotive. When something is wrong with your car, they make sure to bring you into the garage and show you exactly what they found.
Spent $200+ and AC problem was not fixed. (Need new part for $961) I asked if I could use my $20 coupon and employee said she would talk to Wayne. Never heard back. I spent an awful lot of money at this site over the last 5 years, and frankly I would expect a little better treatment.
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