Poor sales department, even worse management and fallow through
Purchased a pre-owned tiguan with a check engine light. The salesman Alex, who is now unreachable, agreed any light or issues would be resolved as part of the deal. The NEXT morning the car was dead and would not start. Had to buy a new battery to install. The DAY after that, the check engine light was on for an issue that was promised to be resolved prior to purchase. 15 days later i still have no plates, nor any signs that the registration has even been filed. I've been told the salesman is expected to be out for months. The finacer is out of office and any agreements or resolutions fall of deaf ears. My calls have been bounced between departments numerous times over the last 2 weeks.
UPDATE: My temp plates are now about to expire tomorrow. The general manager and manager are holding my plates ransom, locked in their office in retaliation for the poor review. Unknown which has them specifically, as neither are responding 4 days later. Drove 90 minutes there to pick them up and the receptionist said they didnt have them and drove back home, 2 hours with traffic. My 3rd time making the trip. They have not been responding for days. I now have to file a lost plate form with the police and head to the NYDMV to replace the documents i paid $180 for at time of sale. ALSO, the managers are trying to charge me an additional $64 as they say they have underquoted fees. Funny enough, the maximum charge in New York is $175 and the temp fees in New Jersey is under $10. Typical stealership. These guys are crooks. Drive the extra 30 minutes to a better business.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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UPDATE: My temp plates are now about to expire tomorrow. The general manager and manager are holding my plates ransom, locked in their office in retaliation for the poor review. Unknown which has them specifically, as neither are responding 4 days later. Drove 90 minutes there to pick them up and the receptionist said they didnt have them and drove back home, 2 hours with traffic. My 3rd time making the trip. They have not been responding for days. I now have to file a lost plate form with the police and head to the NYDMV to replace the documents i paid $180 for at time of sale. ALSO, the managers are trying to charge me an additional $64 as they say they have underquoted fees. Funny enough, the maximum charge in New York is $175 and the temp fees in New Jersey is under $10. Typical stealership. These guys are crooks. Drive the extra 30 minutes to a better business.