Reseñas de Departamento de servicio's

4.7

(2,213 Reseñas)

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c w.

Eastsound, WA

09/03/2024

Categoría: Service

Don't answer phones or return calls

I have had a one year old Santa Fe at their shop for 16 weeks. Yes, 16 weeks! When they said it was ready last week, it had more problems than the one I took it in for. It is very difficult to ever get an actual person when you call. And they are not at all good at returning calls, even to just give a status. I do not recommend this dealership. In fact, after having my vehicle unavailable for so many months in its first year, I can not recommend Hyundai either.

M A.

Sedro Woolley, WA

10/02/2023

Categoría: Service

Safety recalls and in complete services

The service department/service manager is a very poor manager who bullied and belittled his customers and refused to fixed safety recall items. Instead they returned the check and took no responsibility for there actions

Craig C.

Nashville, TN

08/07/2023

Categoría: Service

Cheated by a Jack Carroll dealership

A Jack Carroll dealership in Seattle hid the fact that a car I bought had been in an accident that caused structural damage. I didn’t realize at the time that damage to the car had been patched painted over, but later it became obvious as that patch job aged, and they should have known this and disclosed it, which they did not. I’ve since been told multiple times by experts that anyone who knows the signs (which I didn’t) would have been able to tell the car had been in a wreck and parched over, but they valued a quick sale over integrity and my safety… this hidden structural damage meant the car’s safety was greatly diminished which could have caused me great harm in another collision.

Bella J.

Arlington, WA

05/29/2022

Categoría: Service

They literally had my credit pulled 6 times which greatly impacted my score. I love Hyundai vehicles though.

Cliente verificado

Sedro Woolley, WA

2021 Hyundai Palisade

04/09/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Poor service and overall experience

I love my car but the level of service and sales courtesy has been a disappointment.

JEFFREY A D., Service Manager de Jack Carroll's Skagit Hyundai respondió el 04/11/2022 07:30 AM

I will look in to this and reach out to you.

Respectfully,

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057

Thomas N.

Monroe, WA

2015 Hyundai Elantra

04/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

2015 Elantra

Performed the recommended maintenance.
It was going to take all day so they got me a rental car. Greatly appreciate the car as I travel 50 miles to have Skagit Hyundai service my car.

JEFFREY A D., Service Manager de Jack Carroll's Skagit Hyundai respondió el 04/11/2022 07:42 AM

I want to thank you for the 5 star review.

Cordially,

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057

Carin W.

Ephrata, WA

2021 Hyundai Venue

03/29/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hayden is the Best

From the first phone call, Hayden was marvelous. I had to schedule an oil change, reschedule, and reschedule again - traveling over the passes proved challenging. He was always patient and attentive. When I finally did make it in, my little Venue got five star treatment and we were on the road again. Thanks to Hayden and all at Jack Carroll's Skagit Hyundai!

JEFFREY A D., Service Manager de Jack Carroll's Skagit Hyundai respondió el 04/11/2022 07:41 AM

I want to thank you for the 5 star review.

Cordially,

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057

Cliente verificado

Sumas, WA

2016 Hyundai Tucson

03/24/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hayden is awesome

My tuson had to be towed because something went wrong with the engine. Hayden accepted it and checked it out. He made sure that there was no charge to me. However it let me know about what needed to be serviced. He took care of all I needed. I feel like I have a brand new car. I wouldn't take my anywhere else.

JEFFREY A D., Service Manager de Jack Carroll's Skagit Hyundai respondió el 04/11/2022 07:39 AM

I want to thank you for the 5 star review.

Cordially,

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057

Alexander S.

Anacortes, WA

2014 Hyundai Sonata Hybrid

03/24/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always a positive experience

After having to replace the battery on my 2014 Sonata Hybrid, I realized that that had been one of the recommended services from my previous oil change. I quickly scheduled the other two recommended services from that visit and expect that I will have thousands of trouble free miles ahead. I will also follow recommendations in future as I know that Hayden and his team will never steer me wrong.

JEFFREY A D., Service Manager de Jack Carroll's Skagit Hyundai respondió el 04/11/2022 07:38 AM

I want to thank you for the 5 star review.

Cordially,

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057

Cliente verificado

Arlington, WA

2014 Hyundai Santa Fe

03/20/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Well satisfied

The Service Department provided excellent customer service.

JEFFREY A D., Service Manager de Jack Carroll's Skagit Hyundai respondió el 04/11/2022 07:37 AM

I want to thank you for the 5 star review.

Cordially,

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057

Cliente verificado

Concrete, WA

2014 Hyundai Sonata

03/15/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service as usual

It was a great experience. The service team is awesome. Very professional

JEFFREY A D., Service Manager de Jack Carroll's Skagit Hyundai respondió el 04/11/2022 07:37 AM

I want to thank you for the 5 star review.

Cordially,

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057

Stewart T.

Bellingham, WA

2020 Hyundai Palisade

03/14/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service Work

I took my car in for service and the 30K mile checkup. They also did a recall and completed the work in the amount of time they had said. When I returned to get my car it looked like new as they had detailed the outside. Very impressed with their overall service.

JEFFREY A D., Service Manager de Jack Carroll's Skagit Hyundai respondió el 04/11/2022 07:36 AM

I want to thank you for the 5 star review.

Cordially,

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057

Dennis F.

Burlington, WA

2016 Hyundai Sonata

03/09/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

excellent service team

The service team is the best. They make every visit so easy and convenient. They have been very good with pricing and the workmanship is top-notch.

JEFFREY A D., Service Manager de Jack Carroll's Skagit Hyundai respondió el 04/11/2022 07:35 AM

I want to thank you for the 5 star review.

Cordially,

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057

Brian T.

Stanwood, WA

2012 Hyundai Tucson

03/08/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Part not available other than that it was good

Service writer was exceptional, work was done to service standards, car was thoroughly cleaned and vacuumed for pickup. But a recall item that was scheduled to be repaired was not available. I scheduled service 2 weeks in advance hoping to get all the work done in one trip and wasn't told until dropping off the car at 8:30 on a saturday morning that one of the recall parts wasn't in and I'd have to make a separate trip up there for another 2-3 hour service appointment. Working 50 hour weeks doesn't allow for much time on weekends so adding another half day sitting waiting for it a second time is really a let down.

JEFFREY A D., Service Manager de Jack Carroll's Skagit Hyundai respondió el 04/04/2022 09:14 AM

Thank you for the good review.

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057

Connie S.

Blaine, WA

2019 Hyundai Santa Fe

02/28/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service for our Santa Fe

Everything was great regarding scheduling our service, getting there, and picking the car up afterwards. We will definitely continue to go to Skagit Hyundai for service!

JEFFREY A D., Service Manager de Jack Carroll's Skagit Hyundai respondió el 03/03/2022 10:29 AM

I want to thank you for the 5 star review.

Cordially,

Jeff Duncan
Service Director
(GXM) Genesis
Hyundai
360.757.7057

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