We bought a car from JZ&A Auto on a Saturday. The engine light was on when purchased and duly noted in sales agreement as potential issue to null and void agreement. We had agreement from Sentell Abrams that we were going to take the car to a mechanic on Monday and would let him know why the engine light was on and if we could make the fix relatively easy then we would but if the engine light indicated a substantial fix then we would return the car promptly that same week forrefund. On Tuesday we notified Sentell that the mechanic said the car indeed had substantial engine damage and that we would like to return the car as agreed. Sentell said 'no'. Additionally, we discovered that the miles stated on the bill of sale signed by Sentell are false. And that the car's mileage is in fact been rolled back over 40,000 miles. Sentell acknowledged he knew the miles he stated on the bill of sale were not accurate, but said it didn't matter. We have patiently over weeks asked to return the car for refund. Sentell keeps refusing. Now we have been forced to retain a lawyer and are suing for the refund plus associated legal fees and damages from JZ&A Auto and/or Sentell Abrams on the grounds of 'knowingly and willfully falsifying a bill of sale' clearly stated on the bill of sale as punishable by fines and/or imprisonment. We are very sorry about this whole issue and only wish for the easy simple resolution that was originally agreed.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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