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Irwin Hyundai

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1,266 Reseñas)
76
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
Reseña Original
Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5Calificación general 2.6/5
40
Total de ReScores
4.5
Promedio de ReScores
76
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Irwin Hyundai's state of the art service department will keep your Hyundai in excellent condition and our friendly staff will make your every visit to Irwin Hyundai a pleasant one. Irwin Hyundai's state of the art service department will keep your Hyundai in excellent condition and our friendly staff will make your every visit to Irwin Hyundai a pleasant one.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(603) 581-7133

Horario del Negocio

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Eastern Time (Us & Canada)
446 Union Ave Laconia, NH 03246
Reseñas de Departamento de servicio's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1,266 Reseñas)

DM
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Diane M.
Chichester, NH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/10/2023
8
Categoría: Service
sales
I would recommend irwin hyndai dealership in Laconia just bought a Kona from Spencer in sales he was very helpful in explaining vehicle bells and whistles since I was not used to a newer car

TS
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Tiffany S.
Gilford, NH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2023
9
Categoría: Service
Spencer is the best!
You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Spencer.
If you go here definitely ask for Spencer, he is down to earth and honest! I can’t say enough good things about this guy, he makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows his stuff!

NJ
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Norman J.
Belmont, NH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2023
10
Categoría: Service
When I needed help, Joe Hoffman took great care of us.
I just wanted to say that I could not be more pleased with the courtesy and helpfulness that I received when I needed a part for my SUV. Joe Hoffman went above and beyond to make sure I was taken care of. I would recommend Irwin Hyundai highly to anyone.

RB
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Roland B.
South Berwick, ME
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/19/2022
0
Categoría: Service
Lied to about selling for msrp
This dealership is the worst!!!! Before driving an hour to see cars I asked if they would sell for msrp and was told yes!!!! When I arrived they let me drive a couple and were. Nice enough but when I saw the one I wanted they told me that one will be a 5,000.00 dollar premium due to supply!!!! What????? Tell me that before I drive one hour to purchase a car….. so so dishonest. I own a real estate agency and never would have done that type of business… the manager would not even come out to address the issue…..Shame on Irwin Motors!!!!! Never will go back….. and I grew up in Laconia…. SHAME
Do not trust them…..I needed a car that day so I went forward with the sale
But I asked will you sell it for msrp and was told yes before I made the drive!!!! They literally lied to me!!!!!!

RB
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Ralph B.
Laconia, NH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
great service
great staff comfortable waiting room
KAYLYNN B. de Irwin Hyundai respondió el 04/04/2022 03:36 PM

Thank you for taking the time to fill out the Hyundai survey and giving us an excellent score.
We truly appreciate your business. 


Cliente verificado
Whitefield, NH
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/01/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service department could use improvement.
The service department could use some improvement with communication, scheduling and customer service. The final product was complete as expected and my vehicle runs as it should. Thanks to the great warranties that come with owning a Hyundai, my repair was completely covered and was given a full tank of gas for the ride home which was very nice of Irwin Hyundai to do especially with how gas prices have skyrocketed.
KAYLYNN B. de Irwin Hyundai respondió el 04/04/2022 03:42 PM

Thank you for taking the time to fill out the Hyundai survey. This will be used as training material going forward. I have reviewed your survey and apologize for any issues you may have had, as that's never our intention. Can I ask how did Bob Cote do overall? Did he exceed your expectations filling your tank to help offset some of the inconvenience or in other areas or on previous visits? A two-star survey really weighs heavily on the shoulders of your Service Advisor Bob and in Hyundai’s eyes anything less than 5 stars is a failing grade. For this reason, Hyundai allows for a redo survey for him. If Bob did an awesome job for you, as most of the things mentioned in the survey seemed to not be related to him directly. If you would consider doing that for Bob, I can send another survey to give him a 5 rating if you choose. The current survey will stay in place with your comments but a redo for Bob would be greatly appreciated. Thank you again. 


Cliente verificado
Concord, NH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
8
Categoría: Service
Professional and courteous.
Title says it all. Staff was courteous and professional. Work was completed in a timely fashion. What more could you ask.
KAYLYNN B. de Irwin Hyundai respondió el 04/01/2022 02:17 PM

Thank you for taking the time to fill out the Hyundai survey and giving us an excellent score.
We truly appreciate your business. 

 


JV
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Jennifer V.
Laconia, NH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Always Awesome!
From sales to service, Irwin Hyundai always gets it done right. I've always had great experiences with this personal and personable dealership. HIGHLY recommend!
KAYLYNN B. de Irwin Hyundai respondió el 03/25/2022 03:21 PM

Thank you for taking the time to fill out the Hyundai survey and giving us an excellent score. 
We truly appreciate your business.


RL
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Robert L.
Loudon, NH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Winter Wonderland
I was given a convenient appointment. When I walked into the service center from a frigid snowfall, I was greeted warmly by Steve Rajaniemi. Steve took my order and directed me to a warm waiting room where I was treated to free coffee, free TV, and free WIFI. All too soon, Steve woke me from my nap and told me that the service on my car had been completed. That service had included a free tire rotation and a free multi-point inspection. Steve gave me a reasonable bill and a coupon for a free car wash. I walked out into the frigid snowfall, but I had enjoyed the winter wonderland of Irwin Hyundai.
KAYLYNN B. de Irwin Hyundai respondió el 03/15/2022 03:10 PM

Thank you for taking the time to complete the Hyundai survey and for giving us an excellent score. We truly appreciate your business. 


Cliente verificado
Tilton, NH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Service was excellent & personel were very courteous
Service & personnel did a great job
KAYLYNN B. de Irwin Hyundai respondió el 03/15/2022 03:08 PM

Thank you for taking the time to complete the Hyundai survey and for giving us an excellent score. We truly appreciate your business. 


KF
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Katherine F.
Manchester, NH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
I trust Irwin
Every time I need a service, I drive up to Laconia from Manchester because I trust Irwin Hyundai and I know they won’t steer me wrong (get it? Steer me?).
KAYLYNN B. de Irwin Hyundai respondió el 03/11/2022 03:07 PM

Thank you for taking the time to complete the Hyundai survey and for giving us an excellent score.
We truly appreciate you business.


SB
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Steven B.
Laconia, NH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2022
10
Categoría: Service
Kona 12K Service
The service department did a great job and the service was done as expected. I am waiting on Hyundai on a warranty issue on a defective part in the interior of the car.
KAYLYNN B. de Irwin Hyundai respondió el 03/08/2022 08:37 AM

Thank you for rescoring the Hyundai survey and for giving us an excellent score. I will have sent the official rescore if you wouldn't mind as this rescore unfortunately does not count. Thank you in advance


SB
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Steven B.
Laconia, NH
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/04/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
12k Service
Service was great. Waiting on Hyundai to address warranty issue with defective part on interior of car. Plastic support bracket broke off. The car has just over 12K miles.
KAYLYNN B. de Irwin Hyundai respondió el 03/04/2022 12:29 PM

Steven,
Thank you for taking the time to fill out the Hyundai survey. I have reviewed your survey and from your response it appears we at Irwins did a good job for you. Can I ask how did Bob Cote do? A four-star survey is definitely a great score but still weighs heavily on the shoulders of your Service Advisor Bob as in Hyundai’s eyes anything less than 5 stars is a failing grade. For this reason Hyundai allows for a redo survey for him. If Bob did an awesome job for you would you consider doing that for Bob? I can send you another survey to give him a 5 rating. The current survey will stay in place with your comments regarding the broken interior part but a redo for Bob would be greatly appreciated. Thank you again, we truly appreciate your business.


RH
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Rebecca H.
North Sutton, NH
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2022
cliente verificadoCliente Verificado
9
Starts up every time without hesitation
The starter needed replacement, which was accomplished quickly.
KAYLYNN B. de Irwin Hyundai respondió el 02/28/2022 02:11 PM

Thank you for taking the time to fill out the Hyundai survey and give us an excellent score. We truly appreciate your business. 


Cliente verificado
Barnstead, NH
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/26/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
6
Categoría: Service
Charges misrepresented
The work was described as warranty work. After the work was done I was charged. No transparency. I would not have had the work done locally and avoided a FOUR HOUR round trip drive. I feel I was deceived.

Recommmendation rating below is default at 6. My rating = 2
KAYLYNN B. de Irwin Hyundai respondió el 03/02/2022 07:36 AM

Thank you for taking the time to fill out the Hyundai survey. I'm sorry you feel like you were deceived as that is never our intention and doesn't benefit either of us. Unfortunately I don't know who scheduled the appointment or led you to believe that was going to be a warranty item. I would like the chance to discuss this with you at your earliest convenience As I believe this was just an unfortunate miscommunication. My name is Rick, I am the service manager and I don't recall talking to anyone regarding this issue as stated in the survey. You can call me at my direct line 603-737-4009. Thank you for your time. 

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.