As a frequent automotive purchaser for my business, my recent transaction at Ira Toyota of Manchester represents the most unsatisfactory dealership experience I have encountered.While my sales representative provided excellent service, post-purchase issues arose. Driving from the dealership, I discovered multiple malfunctioning lights (headlight, brake light, and marker light), indicating a failure to conduct a proper state inspection, for which I was billed. Furthermore, the finance manager added undisclosed charges of $1,000 for Icon and $1,139 for Caltex without explanation or consent. The opacity of the electronic signature process, coupled with the finance manager's dismissive response to my inquiry about what each signature was for, contributed to this unfair and deceitful business practice. My subsequent attempt to resolve the matter with the dealership proved unsuccessful. Following a request to speak with a manager, I was informed that the additional charge was applied to all vehicles. I questioned why this wasn't reflected in the initial sticker price and received a response that it should have been. And he would find out what happened. Despite assurances of further investigation and a callback, I received no follow-up. However, I subsequently spoke with the finance manager, who claimed that those additions were already added by the time I saw him. This is a claim I found inaccurate. After further communication, a manager offered assistance only if I visited the dealership in person, I informed him that it would be a significant inconvenience given my distance. Despite this, I made the half-day trip in theunderstanding that a resolution would be worked on. However, a resolution was not achieved, as the manager refused to meet with me. Why would you further waste my time? Ira Toyota of Manchester engages in deceptive, unethical, and unfair business practices with its customers. They fraudulently bill for state inspections that are not performed and add unapproved and unnecessary charges without customer consent. Avoid this dealership!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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