A shout out to the front desk…Johnny and Joe! They are welcoming, friendly, good listeners and saw that my concern was brought to the attention of the right person.
I’m a fan of this business and will return and refer others. If you are wondering if you should try them out…wonder no more…make an appointment!
TH
Tarik H.
Pensacola, FL
02/06/2023
10
Outstanding support!
I pulled up and these guys got right to my truck. No wasting time, no nonsense. Great experience!
MS
Melissa S.
Roma, TX
01/16/2023
10
Stranded
I was in town on an errand my car wouldn't turn on gave them a call..aside from being super nice they came to the rescue right away....Thanks a million
I was having an issue with my vehicle throwing a code making my car run less than ideal, so upon doing research online looking for mechanic shops with good reviews and good customer experiences I came across integrity auto repair. I figured why not take it the professionals who should be able to fix my little car, but unfortunately my experience was not the 5 star experience that everyone was having. When I initially dropped off my vehicle for diagnostics I was very clear when I let them know not to lower the driver side window cause it has a tendency to not wanna come back up, they assured me they would make note and not to worry. Fast forward to the next day they called me to let me know the trouble codes and came to the conclusion that my solenoids (wastegate, bov) were bad. I quickly ordered the parts they eventually came in then i dropped off the solenoids to have them replaced at the shop. Two days later they called me letting me know my car was ready but when I arrived to pick it up the mechanic told me that "when the guys were working on your vehicle the driver window fell". He then told me that they tied up something in the window to keep it up meaning my window is now stuck In a fixed position unable to move up or down now. That's not how I dropped off my vehicle, -_- Couldn't even own up to the fact that they forgot and rolled it down like I specifically told them not to, so much for having INTEGRITY. To top it off he didn't even say sorry or offer a solution for their mistake. It gets even better, on the way home after my car was supposedly fixed the check engine light came on again for the same code/issue. I brought it back like they advised but they didn't tell me they were going to charge 100$ for bringing it back again for the same issue since clearly they didn't do it right the first time. A week goes by then Ruben finally calls me but with bitter news, saying that they hit a brick wall with my car and that he's checked forums online but to no avail. Just a bunch of we can try this we can try that but no definite resolution. After he told me that, I went to pick up my vehicle since apparently the "professionals" don't even know. Also asking for a quote for parts and labor is too hard as well; I asked for quote for motor mounts never got it, quote for my window they messed up never got it, quote for a throttle body coolant bypass never got it, quote for the pcm they wanted to change never got it. What I did get was a bunch of yeah sure we can get you a quote but then blueball me and never get me one-_-
This experience left a sour taste in my mouth, the communication and customer service could definitely use some work. I found myself having to call on updates on my car because they rarely call.
MD
Mari D.
San Benito, TX
11/18/2022
0
Save yourself from scammers!
Worst experience ever! Took out vehicle in was told the issue had been fixed payed a lot of money and once we left we realize they didn't fix the issue. Ruben one of the mechanics broke our driver side window! Didn't pay for that or fix that either! Told us he'd recheck his work from the first time and still couldn't fix the issue yet double charged us for the error along with more charges!! Ruben was very rude and didn't explain anything right. He doesn't even seem like he knows what he is doing. very unprofessional please save yourself from scammers here!
MD
Mari D.
San Benito, TX
11/18/2022
0
Save yourself from scammers!
Worst experience ever! Took out vehicle in was told the issue had been fixed payed a lot of money and once we left we realize they didn't fix the issue. Ruben one of the mechanics broke our driver side window! Didn't pay for that or fix that either! Told us he'd recheck his work from the first time and still couldn't fix the issue yet double charged us for the error along with more charges!! Ruben was very rude and didn't explain anything right. He doesn't even seem like he knows what he is doing. very unprofessional please save yourself from scammers here!
Took my wife's car to get the A/C checked and was extremely satisfied with the work and the price. Took it it to other places under the impression the issue was bigger then it was but was told to return when the issue was happening. I took the car to Integrity Auto Repair and ended up finding an actual honest mechanic shop, the issue ended up just being a bad cabin filter. There was no trying to shaft me out of more money saying the issue was bigger then it was, no nonsense, just honest good work, extremely satisfied.
I literally drive from Mercedes for any issues I have with my truck. This is the only place I trust to take my truck.When you have an appointment, they will get your vehicle in at that time and will keep you updated while they work on your vehicle. They don’t try to up charge you, they respect your time and decisions, and they will work with you if there is a problem. Highly recommend
DN
Daniel N.
Harlingen, TX
10/25/2022
10
Life saving work!!!
At a desperate time that I needed someone to fix my car I was referred to Integrity Auto Repair. I met with the team and explained my situation. They assured me and reassured me that they would take care and bring my car back to life! I really want to thank all the staff for everything they do, they are super easy to work with and always went above and beyond on anything I asked for. I also want to thank the techs that worked on my 11 Mustang GT, they definitely get the car back to original! If you want your vehicle done right the first time definitely hit up Integrity Auto Repair. They definitely make sure the work is done right and complete no matter the situation!
I spoke to a few employees, they are all good people. They were professional and at the same time able to make me feel as their priority. The mechanic clearly explained the main issue with my vehicle, fixed it, and took time to explain everything to me.
I have taken two of my vehicles there, and every time, I walk out knowing my repair was done to last. They will tell you exactly what is wrong with the vehicle, and yet their prices are affordable. I can sleep at ease knowing my car is safe for the road. Best auto repair shop in the valley.
Needed the 4WD serviced in which I ended up needing a new actuator. The communication was on point when it came to timing and explaining everything. Work was done in a timely manner and had my truck out and ready to roll by the end of the day. Great service! Great people!
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Cliente Verificado
I’m a fan of this business and will return and refer others. If you are wondering if you should try them out…wonder no more…make an appointment!