At Integrity-1st Car Pros our mission is simple; to deliver quality work at fair prices while utilizing the most contemporary technologies and providing exceptional customer service. We are a local Texas-based, family owned and operated business with over two decades of experience! By sticking to our core values since day one; we have At Integrity-1st Car Pros our mission is simple; to deliver quality work at fair prices while utilizing the most contemporary technologies and providing exceptional customer service. We are a local Texas-based, family owned and operated business with over two decades of experience! By sticking to our core values since day one; we have nurtured a community of loyal customers all over the region and strive to build lasting relationships with our community. ...more
I brought my BMW to Integrity 1st Car Pros after confirming they had experience with BMWs. Instead, this happened:
🚨 Quick Timeline & Issues
Oct 1: Dropped off car
Oct 2: They broke a screw on oil filter housing
Oct 3: Broke oil level sensor
Oct 4–5: Shop closed
Oct 6: Told sensor needed replacement — waited 3 days
Oct 9 ~6:00 PM: Picked up car
~7:15 PM: 45 miles later Car broke down — “Drivetrain Malfunction”
BMW confirmed sensor was patched, not replaced, Proper Procedure not followed & oil was over-filled by 0.5 qt
💸 Out of Pocket
$1,400 to shop
$500 tow(back to shop-Shop to BMW-BMW to Home)
$855 BMW diagnostic
1 month without a car
🧊 Shop’s Response
Certified letter denying all responsibility(attached)
Refused to provide liability insurance info
“Corporate” number is a cell w/ full voicemail
No follow-up or resolution offered
I was more than patient and I waited a month trying to resolve privately and professionally.
Now moving forward with:
👉 Filing complaint with Texas Attorney General
👉 Attorney taking over this week
🚫 Important Note
They changed ownership Oct 1 — older positive reviews are from the previous owner, not these owners.
Posting to protect the community. Nobody should deal with this.