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Infiniti of West Chester

Puntuación Promedio
Calificación general 3.2/5Calificación general 3.2/5Calificación general 3.2/5Calificación general 3.2/5Calificación general 3.2/5
3.2
(10 Reseñas)
-100
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Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
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Total de ReScores
-
Promedio de ReScores
-100
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

If you’re looking for a Philadelphia Infiniti dealer, a Wilmington Infiniti dealer, or a Reading Infiniti dealer, be sure to check out our hours and map page and you’ll see that we’re centrally located. Come in and let our friendly, dedicated staff help you with the purchase of your next new or used vehicle. If you’re looking for a Philadelphia Infiniti dealer, a Wilmington Infiniti dealer, or a Reading Infiniti dealer, be sure to check out our hours and map page and you’ll see that we’re centrally located. Come in and let our friendly, dedicated staff help you with the purchase of your next new or used vehicle.

Categorías
Reparación de automóviles, Mantenimiento de automóviles, Concesionario de coches nuevos
Contacto
(610) 696-6700

Horario del Negocio

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
715 Autopark Blvd West Chester, PA 19382-4976
Reseñas de Infiniti of West Chester's
Calificación general 3.2/5Calificación general 3.2/5Calificación general 3.2/5Calificación general 3.2/5Calificación general 3.2/5
3.2
(10 Reseñas)

JB
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Jeremy B.
Lancaster, PA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/05/2022
0
No customer service
They use a digital marketing service for reputation management. Most of their 5 star reviews are fake or from ghost accounts. Don’t trust them to put free air in your tires.

I called on 3 different occasions for service. Each time i was told the service manager would call back and they never called back. I left reviews on google and Facebook. They responded to those with a general response saying to call the manager. Now the manager won’t call back either. They delete posts on their Instagram that I comment about this experience. Imagine how they will treat your car ?

NS
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n s.
Bridgeport, PA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/02/2021
horrible
The parts Manager horrible horrible i myself am a Manager and he couldnt even get the number correct of what we owed them never again will i give them my bus
No Recomendado

DR
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Douglas R.
West Chester, PA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/05/2016
Horrific experience
Sold me an used Infiniti that started falling apart the very next day. Took it to a sister dealership to have it looked at within a week due to the increasing noises and performance issues. Have me a list of things that HAD to be fixed for safety reasons. Told me the car should never have been sold in that condition. The detail of the car was a joke, trash and makeup under the seats, cup holder filled with gum wrappers and trash. After taking the car back to the original dealer and showing them the 1400 dollar estimate to fix all the problems they said. "Sorry, as is". The car wasn't even inspected at time of delivery in April sticker said inspection of December. Milage different on Every form. Sales person kept turning on the radio during the test drive, I now know he was attempting to block out the knocks and popping from the suspensions problems and brake issues.
No Recomendado

Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2014
cliente verificadoCliente Verificado
Categoría: Service
DONE QUICKLY AND ACCURATELY
YOU ARE MY CHOICE FOR WHAT IS PROPER
FOR MY INFINI.
Recomendado

RW
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Roseann W.
Chesterbrook, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2014
cliente verificadoCliente Verificado
Categoría: Service
Very thorough with friendly accommodating personnel
I've being using the Maintenance Department for years and the service has always been outstanding.!
Recomendado

JM
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John M.
West Chester, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2014
cliente verificadoCliente Verificado
Categoría: Service
Another outstanding service call!
Joe:
My recent service on my QX-56 was outstanding, as usual! Rebecca Bones was my service manager and she guided me through the appointment with care and expertise - as she has done for the past several years. I am extremely pleased with the outstanding service I have received. You add value to my vehicle!
Recomendado

JM
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Joseph M.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2014
cliente verificadoCliente Verificado
Categoría: Service
People are so friendly and helpful
Got my car in right away, Rebecca bones went above and beyond to get my problem fixed as fast as possible and had my vehicle ready in one day..
Recomendado

DG
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Donna G.
Kennett Square, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2014
cliente verificadoCliente Verificado
Categoría: Service
Service
Great service
Recomendado

MP
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Michael P.
Wilmington, DE
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2014
cliente verificadoCliente Verificado
Categoría: Service
Couldn't be easier!
Service is a breeze. It was easy to get the appointment I wanted on a Saturday morning and they were ready the moment I walked in. The complimentary beverages and snacks are a nice touch. They never push for extra services and everything was completed in the time I expected. Great job, Infiniti of West Chester!
Recomendado

WK
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William K.
Berwyn, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/06/2014
cliente verificadoCliente Verificado
Categoría: Service
Total Service
I was disappointed to find my usual service rep off when I arrived for scheduled service but got timely, high quality service from the rep I did have who reviewed the vehicle history and we determined to proceed with service that made a loaner car very convenient.
Recomendado

PA
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Presad A.
West Chester, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/02/2014
cliente verificadoCliente Verificado
Categoría: Service
recall job.
My recall job went well. Explained everything. Pointed some work to be done in future too.
Recomendado

BW
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Bonnie W.
Aston, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2014
cliente verificadoCliente Verificado
Categoría: Service
Sales/Service a Wonderful Experience
In May, I purchased my G37X from Tim Golonka and have recently had service at the dealership. I said in my sales review that if the service department was as good as the sales, I'd be thrilled. Well, I'm thrilled. The service department has been excellent! I've dealt with Marc Schwadron who was absolutely wonderful and today I had Fred Boyce who could not have been nicer. They are all super people! The sales department is second to none and now the service department is right on mark with the rest of the organization. I can say I will always buy my cars from Infiniti of West Chester. Great job guys!
Recomendado

RA
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Ruth A.
Newtown Square, PA
Infiniti G35
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/27/2014
cliente verificadoCliente Verificado
Categoría: Service
Warranty Repair
I purchased my Infinity pre-owned elsewhere. My mechanic told me to take my car to an Infinity dealership for a warranty repair. I work in West Chester so the choice was clear. I was treated like a customer who has purchased many cars and had a history with this dealership. They drove me to work, notified me of the repairs needed. Gave me information to take back to my mechanic and suggested that he call I of WC to discuss any questions. My car was washed and vacuumed.
I hesitated to make my first appointment thinking that the whole experience would be a hassle. Just an amazing experience. I worked with Marc. These folks are doing it right!
Recomendado

DH
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David H.
Newtown Square, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2014
cliente verificadoCliente Verificado
Categoría: Service
excellent service
excellent service
Recomendado

DF
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Debra F.
Reading, PA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/14/2014
cliente verificadoCliente Verificado
Categoría: Service
recall
We had 3 recalls checked and our car apparently did not need to be corrected.
Everything was fine. It only have about 3000 miles on it. It's actually still perfect.
Recomendado

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