Hi Toby, this is Nick at Independent Volkswagen and Audi Services. It is terrible to hear what happened to you on the way home, and to know it is our fault is even worse. I am glad to know you caught it before it got worse, or before it became dangerous. I deeply apologize for my team that was handling your car, and would appreciate the opportunity to go over it again personally to make sure everything else is ship-shape. Either way I would also like to extend an offer for your next oil change to be free as well, if you are willing to return. Thank you, and again, I am very sorry this happened.