Service Advisor, Great. Overall service for repeat problem, poor.
I have had a check engine light issue on my 2017 Hyundai Sonata for over a year now. It only happens in certain conditions, rain, and driving for about an hour in the rain. Each time I was told it was fixed, but it wasn't until I drove to work in the rain, that it would happen again, so not an issue that repeated itself often, but it did repeat anytime I had to drive to work in the rain. Dealership says it's just does what Hyundai tech line tells them to do, this last time they wanted me to pay over $800.00 to drop the gas tank because they claimed "bad gas" was causing it. I refused, because I knew for fact it was related to rain, but at this point my car is out of warranty, so I am out of luck, even though it was in warranty when the issue first surface. I refused to go back to this dealership, and because of any lack of action/remediation by Hyundai corporate they have lost my loyalty. My first new car was a Hyundai over 30 years ago...but never again.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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