In December 2022, I purchased a 2016 BMW 328i from I-95 Nissan. During the purchase process, the salesperson, Anthony, informed me that the headlight module was broken but assured me that they would fix it. I believed the cost of fixing the headlight module was included in my loan, which ended up being $22,000 after making a $2,300 down payment on the car, originally priced at $16,000 plus tax, tag, and title.
Over the following weeks, I made numerous calls attempting to schedule the headlight module repair. I was concerned about driving without functioning bright lights. After three weeks, I took the car in for repair, but when I picked it up, not only was the headlight module still not fixed, but two of my tires had been replaced without my consent. I was told that the original tires were dry rotted and unsafe, but I had been driving the car for over a month with those tires. When I inquired about ordering new tires, I was promised a callback that never came, leading me to purchase four new tires myself.
Additionally, upon picking up my car, I noticed the engine light was on, which had not been the case before. I was assured that the issue would be resolved in the next visit. However, when I brought the car in again to have the headlight module repaired and the engine light checked, I was informed that it would take 2 to 4 weeks, and I would need a rental car. After four weeks, the car was returned to me with a temporary fix for the headlight and the engine light still on. The repair receipt showed that I-95 Nissan had declined to have the engine light checked out.
The recently repaired headlight soon failed again, so I contacted the sales rep who arranged for me to drop the car off at BMW. They had my car for about two weeks and fixed the headlight, but the repair receipt indicated that the car was leaking oil and I-95 Nissan had declined to have that service done. Now, the car is stalling while I'm driving, with warnings about the transmission.
Unexpectedly, I received a call from I-95 Nissan offering to buy back the car due to a shortage of used car inventory. I suspect they sold me a lemon and are trying to cover it up by buying the car back and putting me in another vehicle. This has been the worst car buying experience of my life. Based on the multiple negative reviews and other dissatisfied customers I've encountered at I-95 Nissan's service center, I would never recommend purchasing even a bottle of water from them.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Over the following weeks, I made numerous calls attempting to schedule the headlight module repair. I was concerned about driving without functioning bright lights. After three weeks, I took the car in for repair, but when I picked it up, not only was the headlight module still not fixed, but two of my tires had been replaced without my consent. I was told that the original tires were dry rotted and unsafe, but I had been driving the car for over a month with those tires. When I inquired about ordering new tires, I was promised a callback that never came, leading me to purchase four new tires myself.
Additionally, upon picking up my car, I noticed the engine light was on, which had not been the case before. I was assured that the issue would be resolved in the next visit. However, when I brought the car in again to have the headlight module repaired and the engine light checked, I was informed that it would take 2 to 4 weeks, and I would need a rental car. After four weeks, the car was returned to me with a temporary fix for the headlight and the engine light still on. The repair receipt showed that I-95 Nissan had declined to have the engine light checked out.
The recently repaired headlight soon failed again, so I contacted the sales rep who arranged for me to drop the car off at BMW. They had my car for about two weeks and fixed the headlight, but the repair receipt indicated that the car was leaking oil and I-95 Nissan had declined to have that service done. Now, the car is stalling while I'm driving, with warnings about the transmission.
Unexpectedly, I received a call from I-95 Nissan offering to buy back the car due to a shortage of used car inventory. I suspect they sold me a lemon and are trying to cover it up by buying the car back and putting me in another vehicle. This has been the worst car buying experience of my life. Based on the multiple negative reviews and other dissatisfied customers I've encountered at I-95 Nissan's service center, I would never recommend purchasing even a bottle of water from them.