Goshen Hyundai is part of the Goshen Motors family, serving you from our current location since 1980! We have proudly served Goshen, IN for many years, and are fully equipped to help you with all of your vehicle needs. Call us or stop in today! Goshen Hyundai is part of the Goshen Motors family, serving you from our current location since 1980! We have proudly served Goshen, IN for many years, and are fully equipped to help you with all of your vehicle needs. Call us or stop in today!
The service department showed no effort to get my Palisade repaired in a timely fashion. My Palisade sat in the lot for over a week while parts were shipped to another dealer 90 minutes away, with Goshen not even attempting to go out of their way to get the parts for my repair. I could've picked up the parts and transported them to Goshen in hours - instead they waited five days for the next shipment.
Even though my Palisade was within the warranty period, Goshen refused to process my defective caliper through my warranty, claiming it was "damaged", even though they had no idea how or why. It became clear that Goshen, and by extension Hyundai, don't care about their customers and won't honor their warranty, even when it's appropriate.
As I tried to get answers for why my repairs took over a week and understand why they wouldn't process my defective parts through the warranty, the Service Manager took no accountability - repeat - no accountability for Goshen's failures and lack of effort. The best analysis they had for why my part wasn't covered under warranty was - "we don't know how and you don't know how". I paid my bill already so they had no reason to help or put in any effort. This is consistent with the no effort for the 8 days they had my Palisade.
I feel for you if you have no choice but to use Goshen Hyundai. If you have a choice, avoid this dealership. They won't put in the effort or attempt to take care of you or your vehicle.