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SureCritic / Concesionario Hyundai / Hyundai of Serramonte
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Hyundai of Serramonte

Puntuación Promedio
Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5
4.3
(2,007 Reseñas)
Escribir una Reseña

Detalles de la Puntuación

5 stars
64%
4 stars
17%
3 stars
8%
2 stars
4%
1 star
5%

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas™

ReScore
Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5Calificación general 3.1/5
Reseña Original
Calificación general 1.7/5Calificación general 1.7/5Calificación general 1.7/5Calificación general 1.7/5Calificación general 1.7/5
25
Total de ReScores™
3.1
Promedio de ReScores™

Detalles del Negocio

Acerca de

Hyundai of Serramonte offers the highest quality vehicle repair and maintenance. Hyundai of Serramonte offers the highest quality vehicle repair and maintenance.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(650) 273-7752
Closed
Horario del Negocio

Horario del Negocio

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
1500 Collins Ave Colma, CA 94014
Obtener Direcciones
Reseñas de Hyundai of Serramonte's
Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5
4.3
(2,007 Reseñas)
Escribir una Reseña
Reseñas Recientes
CB
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Cinfonie B.
South San Francisco, CA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
08/17/2020
Hyundai Out of Business at Serramonte
Sad, there was no notice to their customer that they were leaving. Does anyone know of any other Hyundai location other than San Jose or the East Bay. I spoke with the service department at Nissan, very nice and polite gentlemen's. Have a 2013 Sonata with low mileage, maybe it's time for a trade-in lol.
Recomendado
BV
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Bernhard V.
San Carlos, CA
Hyundai Santa Fe
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/22/2019
cliente verificadoCliente Verificado
Categoría: Service
Timely courteous service
Timely courteous service for the last time as they will no longer be a Hyundai service center.
The service does not update service intervals so my car reports that service is overdue following the recent recommended service
No Recomendado
MA
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Mary A.
South San Francisco, CA
Hyundai Ioniq Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/20/2019
cliente verificadoCliente Verificado
Categoría: Service
Great place!
Nobody is perfect, but this place comes close.
Recomendado
Cliente verificado
San Francisco, CA
Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2019
cliente verificadoCliente Verificado
Categoría: Service
Good customer service
Fast service
Recomendado
GA
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Greinke A.
South San Francisco, CA
Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Service Again!
Thank you for taking care of my car again!
Recomendado
AS
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Alden S.
Foster City, CA
Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/14/2019
cliente verificadoCliente Verificado
Categoría: Service
Customer for lofe
The excellent work and very helpful staff
Very trustworthy
Recomendado
CW
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Cornelius W.
San Francisco, CA
Hyundai Equus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2019
cliente verificadoCliente Verificado
Categoría: Service
Cornelius W.
The friendly helpful employees were a plus. The customer service group was friendly and helpful. I loss a screw on my eyeglasses and after informing two of the employees; one ask to see the eyeglasses and repaired them on the spot. Another Service Representative went to the shop and got screws and brought them to me and asked for my eyeglasses as she was going to take the eyeglasses to the shop as one of the mechanics had a screw driver ready to repair my glasses. However the Customer Service Lady had already repaired the eyeglasses. I had to pick up my grandson from school and take him to an appointment and after informing the Service Rep of this matter they were able to accommodate me by getting my car service completed in a timely manner which allowed us to get to his appointment in time. We are talking a brake job. Thank you Serramonte Hyuandai Dealership, you guys are the best.
Recomendado
MC
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Michael C.
San Francisco, CA
Hyundai Sonata
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/06/2019
cliente verificadoCliente Verificado
Categoría: Service
Painless Service
I had to get my steering coupler replaced for my Sonata under 100,000 extended warranty. Israel, the Service Consultant, greeted me and got the details of what needed to be done. He provided excellent service in terms of letting me know the status and when the service might be completed. The service was done slightly ahead of time which was nice since I was waiting. Car wash was done which was an added plus.
Recomendado
AM
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Anna M.
San Francisco, CA
Hyundai Sonata
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/03/2019
cliente verificadoCliente Verificado
Categoría: Service
Car oil change
I wasn't really satisfied this time for service and definitely will think if I should do my next one at dealer place.
No Recomendado
VON S. de Hyundai of Serramonte respondió el 12/04/2019 02:17 PM

CALLED CUSTOMER AND SAID WE ARE SO SORRY AND TO STOP BY OR WE CAN SEND THE THE OIL CHANGE STICKER. PLEASE CALL ME AT 650 488 2854 AT THE DEALERSHIP   THANKS Von

Cliente verificado
Colma, CA
Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2019
cliente verificadoCliente Verificado
Categoría: Service
Hit and miss
If you are lucky, you get the premium techs to work on your car and even get a quick wash and vacuum.
Front desk is always nice and professional.
Recomendado
Cliente verificado
San Francisco, CA
Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2019
cliente verificadoCliente Verificado
Categoría: Service
Is Best Service
Is Best Service
Recomendado
AL
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Andrew L.
Half Moon Bay, CA
Hyundai Ioniq Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/26/2019
cliente verificadoCliente Verificado
Categoría: Service
Great service
Service Advisor Isreal was very knowledgeable and helpful
Recomendado
MARJORIE T. de Hyundai of Serramonte respondió el 11/26/2019 10:37 AM

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hyundai Of Serramonte.

Marja Tanos
Customer Relations Manager
(650) 550-7200

Cliente verificado
Half Moon Bay, CA
Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/23/2019
cliente verificadoCliente Verificado
Categoría: Service
Israel
Israel is great to deal with!
Recomendado
MARJORIE T. de Hyundai of Serramonte respondió el 11/25/2019 08:45 AM

Thank you for taking time to review our services.  We are pleased to hear that our staff made you feel important.  Looking forward to seeing you again soon.

Marja Tanos
Customer Relations Manager
(650) 550-7200

MM
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Mel M.
Moss Beach, CA
Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2019
cliente verificadoCliente Verificado
Categoría: Service
Love this place
Everyone here is kind and friendly. They always have coffee and great creamer while you wait as well as comfy couches and a huge television. They are next to target so I love dropping my car off and waiting for a text from the service department while I shop. Always a pleasure!
Recomendado
MARJORIE T. de Hyundai of Serramonte respondió el 11/22/2019 04:08 PM

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hyundai Of Serramonte.

Marja Tanos
Customer Relations Manager
(650) 550-7200

CK
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Caroline K.
South San Francisco, CA
Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2019
cliente verificadoCliente Verificado
Categoría: Service
Review
Appointments were prompt and I appreciated how every aspect (including prices) of the service was conveyed to me via text.
Recomendado
MARJORIE T. de Hyundai of Serramonte respondió el 11/22/2019 04:07 PM

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Hyundai Of Serramonte.

Marja Tanos
Customer Relations Manager
(650) 550-7200

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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