Hyundai Of Greeley is conveniently located in Greeley, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai Of Greeley’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Hyundai Of Greeley is conveniently located in Greeley, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai Of Greeley’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
Cliente VerificadoBarry I apologize your experience with the engine repair was not satisfactory. The engine failure you experienced has been a common issue recently, and during the time your vehicle had gotten towed in, we had a large amount of diagnosis and repair to do on vehicles with the same problem. This caused some delay in diagnosis having to push the car in and out of the shop along with the other engine jobs. I see that the approval of the repair was made 12/28/22 and your rental started 12/30/22. I understand your frustration waiting for the diagnosis after towing the vehicle in and getting a rental, however we have to follow the warranty guidelines provided by Hyundai in order to perform the repair under warranty on the engine. Due to the block damage, this diagnosis required us to submit a lot more data to Hyundai than usual, as we could not perform the standard engine test Hyundai has designed for this vehicle which is the recall you referenced. This includes multiple pictures, videos, as well as taking parts off of the engine and submitting that data to Hyundai, as well as Hyundai requesting additional items after those submissions.
I hope you also understand that the availability of parts to build the short block engine required for your vehicle caused delays as well, which us as the dealership have absolutely no control over.
Upon attempting to charge the battery twice with no success, I submitted a Prior Approval request for your battery to be covered by Hyundai under warranty, and was denied coverage as the vehicle is beyond the warranty coverage for that battery. I cannot authorize warranty if denied by Hyundai Warranty, unfortunately.
This delayed getting a rental car for 3 weeks. The repair took four months. I am still waiting to get reimbursed for the tow bill. The battery which was discharged by running the hazards waiting for the tow truck, was allowed to freeze and break. Despite that nothing was wrong with the battery prior, the dealer refused to cover this as part of the repair. Remember that this is for a recall repair for a part Hyundai designed wrong.
Worst part is the complete lack of communication from dealer. Repeated phone calls went unreturned, and almost impossible to actually get a person to answer the phone.