I’ve had an extremely frustrating experience at this dealership and would not recommend buying a car from here. I visited the dealership and spoke with Noah about pricing, and I was promised to receive a follow-up with updated pricing, which never came. I also showed them the competitor pricing, and despite that, I received a quote from Angel that was still higher than what I was looking for. I was told it could be adjusted, but that would require me to come back in. After coming in again, I was assured by Serafin that I’d receive the revised pricing the same day. Unfortunately, that never happened either.
Later, I was told that the manager wasn’t sending out the pricing because another customer was coming in the next day. After that, Angel reached out to check in, and again I mentioned I hadn’t received the original pricing yet. When I finally did get the pricing, both Noah and Angel explained it was due to new tariffs, but that didn’t make sense since I had never received the initial quote to compare it to. When I mentioned this, Angel offered to have the manager honor the original price, but by that point, I was already extremely frustrated.
Now, after all this back-and-forth, I’ve been told the pricing is "aggressive" and can’t be honored. The lack of communication, unfulfilled promises, and constant delays have made for a very disappointing experience. I asked Noah to have a manager to reach out regarding the negative experience and to no surprise I never heard back.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Later, I was told that the manager wasn’t sending out the pricing because another customer was coming in the next day. After that, Angel reached out to check in, and again I mentioned I hadn’t received the original pricing yet. When I finally did get the pricing, both Noah and Angel explained it was due to new tariffs, but that didn’t make sense since I had never received the initial quote to compare it to. When I mentioned this, Angel offered to have the manager honor the original price, but by that point, I was already extremely frustrated.
Now, after all this back-and-forth, I’ve been told the pricing is "aggressive" and can’t be honored. The lack of communication, unfulfilled promises, and constant delays have made for a very disappointing experience. I asked Noah to have a manager to reach out regarding the negative experience and to no surprise I never heard back.