We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Tennessee, Alabama and Kentucky as well. Come We strive to create a family-friendly environment to make your experience with us an enjoyable one. Conveniently located just outside of Nashville, in Franklin TN, we not only serve customers from Cool Springs, Brentwood, Murfreesboro, Columbia and Cookeville, but surrounding areas throughout Tennessee, Alabama and Kentucky as well. Come and see us today! ...more
If you’re considering getting your car serviced here, I strongly urge you to look elsewhere — even if it means driving to another city or state. TRUST ME.
My engine died unexpectedly, and the manufacturer recommended this dealership based on proximity. Unfortunately, I didn’t know any better — and that mistake cost me weeks of stress and frustration.
It took two weeks just to get an appointment, with no mention of delays or staffing issues. When my car was finally towed in, the service advisor told me they’d diagnose it and submit a claim to the manufacturer within a day or two. I was even given a number to call or text directly.
But then… nothing.
Two days passed. Then four. I texted on a Friday — no reply. Called and left a message Saturday — no reply. Sent another message Monday — still no response.
Even the manufacturer rep could not reach them after trying for two days.
When I showed up in person the following Saturday — 2 weeks after my car arrived — I found out that NOTHING had been done. The service manager gave me excuses about how it’s a “four-hour job to diagnose,” yet my car had been there two weeks. No apology, no urgency, no effort to help — not even offering a courtesy or rental car. The lack of professionalism was unreal.
Trying to transfer my car to another shop was a nightmare too. I tried on three separate occasions to arrange a transfer, leaving message after message. Again — no call back. Eventually, I had to call the sales department, and thankfully, someone there had the decency to help get me connected.
Bottom line:
This dealership offers the worst customer service I’ve ever experienced. You’ll waste your time, your energy, and potentially your money — and get nothing in return but mental exhaustion. I wouldn’t wish this kind of treatment on anyone.