Hyundai Inland Empire is your one stop dealership for all of your service and repair needs.Hyundai Inland Empire is your one stop dealership for all of your service and repair needs.
This dealership does NOT stand by Hyundai’s core value which is “At Hyundai, our goal is to be the best we can be as an automobile company, a global corporate citizen, and simply as human beings. We are a group of people who strive to care more, and what grounds us all, collectively and individually are these core values.” Instead resorting to misleading and sleazy tactics to make a sell. On 11/26/22 my wife went to Hyundai Inland empire and purchased a 2023 Kona all electric. She was so excited to surprise me but that quickly disappeared when she got home and was trying to show me all the features she was led to believe the car came with, only to find out it didn’t have them. Jessica sold her this car and I believe she new exactly what she was doing when choosing what to fully explain and want to hold back on when it came to the features in question. My wife asked it had front sensors and Jessica would confirm saying yes it does but would then say that it had frontal collision warning and in the same manner when my wife asked if it had rear sensors she once again confirmed and said yes it does it has rear cross traffic alerts. My wife asked if it had adaptive cruise control and she said yes it does and even when as far as to show my wife where on the steering the button was to set the car lengths, even though that button was the pause and resume cruise control button. Jessica intentionally took advantage of my wife’s lack of knowledge and experience with Hyundai’s safety features by confirming it had what my wife asked but would intentionally only explain what the sensors did and not explain what they didn’t do. Later saying that she never said it had parking sensor but that’s not what my wife asked she asked if it had sensors and they would confirm it did but not fully explain all of its limitations. I did go in person and spoke with the Sales manager who said that there was nothing he could do but to be honest it was more like nothing he wanted to do to help us out. He kept telling me that no one pressured her into signing and even if that is true it does not absolve them from how they chose to steer and direct my wife’s questions to their advantage. He told me that we should also reference the window sticker that listed all the features and I said ok, show me one of your cars that states it has adaptive cruise control. We walked around and none of their cars even said they had cruise control and even the cars that did have the adaptive cruise installed none of their paper stated anything about it. I told him this is what I mean, my wife could only go off of the word of your sales associate Jessica. This is not acceptable and could easily happen to anyone’s family member who goes in fully confident and trusting of a car salesman. I don’t think this is how Hyundai wants to be represented and unfortunately this is my first and most likely last experience I will ever have with Hyundai.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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