Hyundai Inland Empire is your one stop dealership for all of your service and repair needs.Hyundai Inland Empire is your one stop dealership for all of your service and repair needs.
My new 2022 Kona electric vehicle had to be towed from my garage because it wouldn't start. Was told by Nick in service that it would take 3 weeks to 6 months to fix the problem. ( Defective battery) when I asked for a loaner vehicle he told me to go to enterprise and rent it myself then they would reimburse me later when the car was fixed??.
I had to ask to speak to someone in management Before he said they would give me a loaner car. When I asked if they could pick me up, because I had no car...he said no they were to busy.
When I went to pick up the loaner the service mgr. Chris was rude and was totally inept to handle the situation of making sure the loaner car was sufficiently checked .
To matters worse the day after I got the loaner car I was pulled over for expired tags and no current registration.
I had to go back to the dealership again for them to put current tags on and registration.
When I got there Nick put tags on and current registration in the car. Never once did Chris or Nick ever say sorry for inconvenience ....in fact their attitude was that I was the problem.
So, now I will be buying gas for a loaner car while my new 2022 electric Kona sits waiting for a battery
My advice is to never have your vehicle serviced at Inland Empire Hyundai in Redlands. Your situation will definitely not be a priority...
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I had to ask to speak to someone in management Before he said they would give me a loaner car. When I asked if they could pick me up, because I had no car...he said no they were to busy.
When I went to pick up the loaner the service mgr. Chris was rude and was totally inept to handle the situation of making sure the loaner car was sufficiently checked .
To matters worse the day after I got the loaner car I was pulled over for expired tags and no current registration.
I had to go back to the dealership again for them to put current tags on and registration.
When I got there Nick put tags on and current registration in the car. Never once did Chris or Nick ever say sorry for inconvenience ....in fact their attitude was that I was the problem.
So, now I will be buying gas for a loaner car while my new 2022 electric Kona sits waiting for a battery
My advice is to never have your vehicle serviced at Inland Empire Hyundai in Redlands. Your situation will definitely not be a priority...