I brought in my dodge durango 2018 sxt plus white color to this business, my vehicle only hass 56,000 miles 1. They diagnosed my vehicle and said i needed a new alternator, time belt and recharge battery, they did the work and charge me over 2,100. I left with vehicle after they finish work, days later my car wasn’t starting when i stop by to do some shipping at whole foods i was stuck in the parking lot soni call a tow service and they arrive so they recommended to jump start my vehicle and it did start. I brought back the vehicle to this business again and they told me I needed a new starter, so i accept it during the process of it they said my starter needs a heat shield so i decided to do my own research i called dodge dealers and they told me they never heard of such thing so i told the business and they didn’t want to be wrong so they kept assisting it did need one so i stood shut. During the process all i heard i have a funny feeling it needs this and that from the owner fred which i told him does are words that doesnt make me feel comfortable, as days when by they would call me that the connecter from my starter was broken so i was how is it possible it was broken then my vehicle would of never start and drove it from brooklyn to hunts point. Then days later they told me my antifreeze cap was broken also that a host that connects from the air intake to the engine was missing. I took a lost like a man i payed them the last labor work they did for my vehicle which was 1200$ as i was leaving with my vehicle i noticed a hit on my car which is to high for another car door could of hit it or a equipment of them would of hit cause it didnt had scratches, it only had a whole i brought this to the owner fred attention and all he told me ill take a look at it. Its been a month all ready and i havent heard from them. All i was getting is messages from them to leave a review on their personal page. I gave it time to see how there work was done at my car and know my car is over heating and making noises. Anyone wants to reach out to me and talk about his im a loyal person and honest. The person who worked on my vehicle and honestly did damage to it was a short bald guy with glasses in one occasion i spoke to him and he smell heavily like alcohol and i was wearing two face mask and i brought this to the owners attention fred and all he told me was its ok for them to drink after a long day of hard work which i agree but not in a professional business where im spending money and leaving my trust on them I definitely know he has a home he could drink in at hes own comfort.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
