The shop was sold in Spring 2022. I had fair experiences before with this place but it has changed drastically.
Before leaving the parking lot of their shop, I showed two staff members that the work they had just finished was causing malfunctions. The staff showed NO to get the car working. Even after I specifically asked to take my car back into the shop & visually inspect for just a few minutes if something had been missed they refused to help. Then the manager preferred to waste 30 minutes trying to convince me to pay $150 extra just to diagnose what was wrong with the work he had just finished doing. I went straight to another shop & faulty work was found within 10 minutes of visual inspection. The 2nd opinion repair shop said the mistakes were clearly consequence of not reassembling the car according to repair standards.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Before leaving the parking lot of their shop, I showed two staff members that the work they had just finished was causing malfunctions. The staff showed NO to get the car working. Even after I specifically asked to take my car back into the shop & visually inspect for just a few minutes if something had been missed they refused to help. Then the manager preferred to waste 30 minutes trying to convince me to pay $150 extra just to diagnose what was wrong with the work he had just finished doing. I went straight to another shop & faulty work was found within 10 minutes of visual inspection. The 2nd opinion repair shop said the mistakes were clearly consequence of not reassembling the car according to repair standards.