We had a HORRIBLE experience! I had issues with my mazda overheating along with some electrical issues so we took it here, based on the reviews. We get a call saying the thermostat needed to be replaced and that it would be $300 for them to fix it. Fortunately we knew how to replace the thermostat ourselves so we told them not to touch the thermostat and just work on diagnosing the electrical issues. We got a call about an hour later telling us the car was ready and our total was $300. We were shocked since we told them not to touch anything and just diagnose the other issues. When we got there the owner was VERY disrespectful and rude, claiming we TOLD him to fix it. There's no way we would have asked him to replace that part with us knowing how to fix it ourselves! They didn't even look at the electric, to top it off! The only way he "tried" to make it right was to take the part off, put our broken one back on and charge us for diagnostic. Wrong! The right thing to do would have been to charge us for diagnostic and parts only! We will NEVER go back! We were treated like scum. They way overcharge for parts too. We bought the exact same thermostat for $40 at autozone. They charged us $120. Dishonesty at its finest. We learned the hard way. DO NOT TRUST THESE GUYS!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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