What service facility do you know that takes 2 hours for an oil change? Actually, they performed additional services but failed to inform me of those services at the time of arrival. If I hadn't asked the Service Advisor why it was taking so long, I would not have gotten an explanation that recalls were being performed until such time as they had completed all services. They need to inform their customers of services to be performed and time requirements prior to starting the services. What if I didn't have the time to wait?

No Recomendado

GEORGE A S., Service Manager de Hub Hyundai West respondió el 03/14/2014 09:11 AM

Micheal, yes your right we should've let you know before we performed the recall, just to let you know that the dealer ships take hit everytime a vehicle leaves her without the open recall taken care of.

George Sanchez
Assistant Service Manager
Hub Hyundai West
281-664-6261
gsanchez@hubhouston.com

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