Son attended Texas A&M Commerce and car stopped on him at the McDonald’s , 0.7 miles away from Hoovers. I contacted Hoovers and asked if they could service his car. Spoke with Jeff. He originally told me the diagnostic and towing would be $129. I paid for that. Next , I got a call back saying they sent someone out to McDonald’s to jump start the car , but it didn’t start , so I’d have to pay for a tow. After being told it was apart of the $129 fee that was paid. I had my roadside assistance tow the car to Hoovers. Jeff called me , the next day and told me they figured out what was wrong with the car. He stated it needed a Starter. He also stated once the Starter is put on, he will call me , if they find anything else wrong. For Starter and Labor , they charged me $645 and your diagnostic fee doesn’t go towards your service , like most places in the DFW area. $300 for Starter and $345 for labor. Ok, I paid it , my son needed to get home since school was ending a couple days later.
Jeff told me the Starter was in a difficult place on the car so that’s why the labor was $345. About 45 mins after I paid , Jeff called me and said the car was ready.
$345 for 30-45 mins is some high labor !!!
I asked Jeff , did they get to the bottom of what was wrong with the car and he told me YES. A day later , my son packed his dorm room , was heading back home and got about 12 miles down the road and the car stopped on him again. Doing the same exact thing it didn’t the first time. So I got it towed back to Hoovers, as they requested. Jeff calls me a couple days later and said the motor locked up , but the can’t tell why the motor locked up cause they see oil in the car. So basically for 12-15 miles , I wasted $129 Diagnostic and $645 Starter and Labor 😡😡😡
Jeff started saying he didn’t know how bad my son drove the car once he picked it up. Insinuating , I guess my son drives rough or something which was very disrespectful to assume. Never offered any money back , actually hung the phone up on my face. I got proof too !! So I had to get the car towed from Commerce to DFW cause the customer service was TERRIBLE !!! I’d advise anyone to stay away from this place !!!
I wouldn’t go to this place EVER AGAIN !!!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Jeff told me the Starter was in a difficult place on the car so that’s why the labor was $345. About 45 mins after I paid , Jeff called me and said the car was ready.
$345 for 30-45 mins is some high labor !!!
I asked Jeff , did they get to the bottom of what was wrong with the car and he told me YES. A day later , my son packed his dorm room , was heading back home and got about 12 miles down the road and the car stopped on him again. Doing the same exact thing it didn’t the first time. So I got it towed back to Hoovers, as they requested. Jeff calls me a couple days later and said the motor locked up , but the can’t tell why the motor locked up cause they see oil in the car. So basically for 12-15 miles , I wasted $129 Diagnostic and $645 Starter and Labor 😡😡😡
Jeff started saying he didn’t know how bad my son drove the car once he picked it up. Insinuating , I guess my son drives rough or something which was very disrespectful to assume. Never offered any money back , actually hung the phone up on my face. I got proof too !! So I had to get the car towed from Commerce to DFW cause the customer service was TERRIBLE !!! I’d advise anyone to stay away from this place !!!
I wouldn’t go to this place EVER AGAIN !!!!