By far the WORST car leasing experience I have had. As a Honda customer for 7 years I was appalled. From the day I picked my 2019 HRV up, the Bluetooth, sound system, and front display intermittently malfunctioned. I brought my car in for service and it stayed in the shop for 5 days with no updates, to have it returned and be told there's nothing wrong with my vehicle and maybe I just don't know how to work my settings. Or, next time it malfunctions if I'm in the area to just cal with a heads up and stop by at my convenience so they could diagnose the problem.
So the next time my stereo malfunctioned I called the dealership and told them it's acting up and would like to bring it in. The service tech said it was too busy and I need an appointment, but I shouldn't make an appointment because they need to see the vehicle while the problem is happening.
So I got a run around and the service shop basically refused to fix my 3 WEEK OLD vehicle. I've left several voicemails for the GM who refuses to return my calls, and had to call Honda corporate to set up mediation.
Do yourself a favor and do NOT go to Honda Barn. And if you do, I strongly advise you to avoid John Singleton and Bob Hajjar in sales, and Donny and Kevin in service. Especially if you're a woman, because they'll speak down to you like an idiot and assume you don't know a thing about cars.
ADDITIONALLY - the GM Linda Murphy responded to a google review with flat out lies, saying that I asked to exchanged my vehicle and had buyers remorse, and that it took me 2 weeks to decide on a car. NOPE. I decided that very day on the lot, and was later told the vehicle was unavailable. I selected my backup vehicle, test drove it, then drove it home that night. It took a total of TWO DAYS. I never asked to exchanged my vehicle, I asked to have my sound system repaired or replaced. They do not work with you once they have your money. DO NOT GO HERE!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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So the next time my stereo malfunctioned I called the dealership and told them it's acting up and would like to bring it in. The service tech said it was too busy and I need an appointment, but I shouldn't make an appointment because they need to see the vehicle while the problem is happening.
So I got a run around and the service shop basically refused to fix my 3 WEEK OLD vehicle. I've left several voicemails for the GM who refuses to return my calls, and had to call Honda corporate to set up mediation.
Do yourself a favor and do NOT go to Honda Barn. And if you do, I strongly advise you to avoid John Singleton and Bob Hajjar in sales, and Donny and Kevin in service. Especially if you're a woman, because they'll speak down to you like an idiot and assume you don't know a thing about cars.
ADDITIONALLY - the GM Linda Murphy responded to a google review with flat out lies, saying that I asked to exchanged my vehicle and had buyers remorse, and that it took me 2 weeks to decide on a car. NOPE. I decided that very day on the lot, and was later told the vehicle was unavailable. I selected my backup vehicle, test drove it, then drove it home that night. It took a total of TWO DAYS. I never asked to exchanged my vehicle, I asked to have my sound system repaired or replaced. They do not work with you once they have your money. DO NOT GO HERE!