Homer Skelton Hyundai is conveniently located in Olive Branch, MS. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Homer Skelton Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment Homer Skelton Hyundai is conveniently located in Olive Branch, MS. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Homer Skelton Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more
Not only did the service department fail to fix the original suspension problem, but they also repeatedly ordered the wrong parts, causing significant delays. During this time, I was left without transportation, which created major inconvenience and unnecessary hardship.
When I finally picked up my car, not only were the original suspension problems still not fixed properly, but a new issue—a noise coming from the front of the vehicle—had appeared. The service department then claimed that the front rims are bent and that the car likely needs two new tires, neither of which were issues prior to bringing my vehicle to this dealership.
Key Issues:
Prolonged Repair Time: My car was kept at the dealership for over a month without resolution.
Wrong Parts Ordered: The repeated ordering of incorrect parts delayed the repair process unnecessarily.
Poor Communication: Despite my repeated follow-ups, updates on the repair status were inconsistent and unhelpful.
Introduction of New Problems: My vehicle now has additional issues that were not present before the service.
Lack of Accountability: The service department offered no satisfactory explanation or resolution for the ongoing problems.
It is clear that this dealership is plagued by mismanagement and a lack of professionalism. Homer Skelton Hyundai needs a complete overhaul of its management team to provide the level of service customers deserve. Furthermore, Hyundai should seriously consider stripping its name from this dealership, as the current operations reflect poorly on the Hyundai brand.
Based on my experience, I cannot recommend this dealership to anyone. If you value your time and money, avoid Homer Skelton Hyundai.
Sincerely,
Michael McKinney