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Hilliard Automotive - Import and Domestic Repair

Puntuación Promedio
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(103 Reseñas)
94
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
94
Puntuación Neta de Promotores ®

Detalles del Negocio

Contacto
(804) 515-9200

Horario del Negocio

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
5421 Brook Rd Richmond, VA 23227
Reseñas de Hilliard Automotive - Import and Domestic Repair's
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(103 Reseñas)

EH
Erica H.
Virginia
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2024
cliente verificadoCliente Verificado
Categoría: Service
Erica said very smooth appointment, very quick, efficient. Able to get in and out, and go on with her day. Staff was friendly.
Recomendado

JR
James R.
Virginia
Mercedes-Benz E63
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/06/2024
cliente verificadoCliente Verificado
Categoría: Service
James said they were the best.
Recomendado

TK
Tim K.
Virginia
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/20/2024
cliente verificadoCliente Verificado
Categoría: Service
Spoke with Zachary. He said they helped him out.
Recomendado

MN
gravatar
MARWAN N.
Mechanicsville, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2024
cliente verificadoCliente Verificado
10
?
Customer service is extremely great. Great hospitality
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 11/17/2024 09:33 AM

We appreciate your feedback on our customer service and hospitality. It’s fantastic to hear that you felt well taken care of. We aim to make you feel like family—minus the awkward holiday dinners, of course. Your support means a lot to us!


SP
gravatar
Stephen P.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2024
cliente verificadoCliente Verificado
9
car inspection
Made appointment on line. Easy. Arrived at appointed time. Took car at arrival. no waiting. Waited about 20 minutes for inspection to be done. No issues. Polite folks. Had truck inspected this past summer. No problems that time either.
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 11/14/2024 09:33 AM

We're glad to hear that your experience was as smooth as a freshly waxed hood. It's great that our online appointment system made things easy for you, and we’re always aiming for that quick turnaround – we want you out and back on the road before you can say "oil change." Our team prides itself on being as polite as a well-educated gentleman at a tea party. Here's to many more seamless inspections in the future!


WS
Wanda S.
Virginia
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2024
cliente verificadoCliente Verificado
Categoría: Service
Wanda said the business was very flexible, and the employees she encountered were friendly and polite. She added great service and it was great dealing with the staff she met.
Recomendado
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 11/09/2024 09:33 AM

We appreciate your feedback and are glad to hear that you found our team to be friendly and polite. Flexibility is key in this business, and it's fantastic to know we hit the mark with you. We'll keep striving to provide great service and make every interaction as pleasant as a sunshine-filled day—minus the sunburn, of course! Your support means a lot to us.


DL
Desinee L.
Virginia
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2024
cliente verificadoCliente Verificado
Categoría: Service
Desinee said the technicians communicate well regarding the vehicle, what's wrong with it and should be done to repair it. They are a stand up business that stands behind their service, she loves working with this business.
Recomendado
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 11/09/2024 09:33 AM

We appreciate your feedback and are glad to hear that our technicians have kept you in the loop about your vehicle's health. Clear communication is key, especially when it comes to something as important as your ride. It's great to know you feel supported and enjoy working with us. We promise to keep standing up behind our service—just as soon as we finish our warm-up stretches!


WR
Wesley R.
Richmond, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2024
cliente verificadoCliente Verificado
Categoría: Service
Wesley said he has been dealing with them for a long time. They have the best service and he always goes to them first.
Recomendado
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 10/23/2024 09:33 AM

We appreciate your loyalty and are glad to hear that our service has consistently met your expectations. It's always nice to know we’re your go-to team for automotive care. Just like a trusty toolbox, we're here to make sure everything runs smoothly for you! If there's ever anything we can do to make your experience even better, just let us know.


JY
Joseph Y.
Virginia
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2024
cliente verificadoCliente Verificado
Categoría: Service
Joseph said he charged him to check his vehicle, and they didn't tell him that. They told him to check his vehicle it cost $139 to tell him what's wrong.
Recomendado
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 10/10/2024 09:34 AM

It seems we didn’t hit the mark this time, and I'm sorry to hear you felt caught off guard by the charge. We aim to be as transparent as possible, but it looks like we may have missed a beat in communication. We completely understand how sneaky these charges can feel. If you have any further thoughts or questions about your experience, please reach out. We're here to make things right and ensure you feel informed every step of the way.


EF
Emely F.
Virginia
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2024
cliente verificadoCliente Verificado
Categoría: Service
Emely stated that they are great. She said that she never has to wait longer than expected and they always have time for her, no matter what.
Recomendado
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 10/06/2024 09:33 AM

It's fantastic to hear that you always have a positive experience with us. We pride ourselves on keeping wait times shorter than a rabbit on a caffeine buzz! It’s our pleasure to ensure that there's always time for you, and we're glad you feel valued. Your support means a lot to us, and we're here whenever you need us!


VA
Victor A.
Virginia
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2024
cliente verificadoCliente Verificado
Categoría: Service
Spoke with Jasmine, Victor's wife. She stated that they have gone and done service there, and don't have any complaints. The work was done properly and if they see any changes, they let them know and give them a fair price.
Recomendado
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 09/28/2024 09:34 AM

It's great to hear that you and Jasmine had such a positive experience with us! We always aim to provide thorough service and fair pricing, so it's nice to know we hit the mark for you. If any changes pop up, don’t hesitate to reach out; we're always here to help. Drive safe out there!


XH
Xavier H.
Virginia
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2024
cliente verificadoCliente Verificado
Categoría: Service
Xavier said they got his problem solved and they communicated with him, pretty simple.
Recomendado
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 09/25/2024 09:33 AM

We're glad to hear that your problem was solved smoothly! Communication can sometimes feel like trying to decode ancient hieroglyphics, but it sounds like we hit the mark this time. Thanks for trusting us with your vehicle; we're always here to keep things running smoothly!


JM
Joseph M.
Glen Allen, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/06/2024
cliente verificadoCliente Verificado
Categoría: Service
Joseph said it was good customer service. They did what was needed in a timely way.
Recomendado
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 09/11/2024 09:33 AM

We're glad to hear that you had a positive experience with our customer service! It's always our goal to get things done promptly and efficiently, kind of like a pit crew at a race! Your feedback truly motivates us to keep delivering top-notch service. Feel free to come back anytime for your automotive needs.


ST
Savath T.
Virginia
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2024
cliente verificadoCliente Verificado
Categoría: Service
Savath said it was excellent.
Recomendado
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 08/16/2024 09:33 AM

We're thrilled to hear that you had an excellent experience at Hilliard Automotive - Import and Domestic Repair! Thank you for taking the time to share your positive feedback with us. We strive to provide top-notch service to all of our customers, and we're delighted to know that you were satisfied with your visit. If there's anything else we can do for you, feel free to reach out. We appreciate your support and look forward to serving you again in the future!


Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/12/2024
cliente verificadoCliente Verificado
10
Customer Service and Repair
From the facility, to customer service of employees, its a place that is well kept and employees are professional in their presentation.
The Team A. de Hilliard Automotive - Import and Domestic Repair respondió el 08/14/2024 09:32 AM

We genuinely appreciate your kind words about our facility and the professionalism of our team. Our goal is to provide a pleasant and professional atmosphere for our customers, and we're delighted to hear that we've succeeded in doing so. Thank you for taking the time to share your experience, and we look forward to serving you again in the future!


Mostrando Reseña 1 - 15 de 103 en total
Cupones de servicios y Publicaciones

Thank you for the fantastic review! ?✨ We love keeping things smooth and hassle-free, just like your visits! No wait, no worries—just the way we like it! Come back anytime for more “tire”-rific service! ? #CustomerAppreciation #HilliardAutomotive
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Thanks for the fantastic review! ? We aim to keep your vehicles as excellent as your taste in automotive care. ?? We're here to make every ride smoother. See you next time! #HilliardAutomotive #TireCareExcellence
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We're thrilled to hear you found our service easy and timely! ?✨ It’s like a pit stop at the Indy 500—quick changes and back on the road! Thank you for trusting Hilliard Automotive! #CustomerAppreciation #SpeedyService
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?? We're thrilled to hear that our eagle-eyed mechanic swooped in to save the day! Preventing a radiator leak is just part of our mission to keep your vehicle running smoothly. Thanks for trusting us with your ride! #CustomerCare #HilliardAutomotive ?
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We’re thrilled to hear our friendly service hit the mark! It's always great to have family ties in the shop—literally! Thank you for your kind words; we’ll keep the good vibes rolling! ?? #FamilyBusiness #CustomerLove
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We're thrilled to hear you enjoyed our service! ? We're just trying to be the tire-iffic team you deserve! ? Thank you for the kind words, Raymonds! We’re here to keep you rolling smoothly. ?? #HilliardAutomotive #TireTastic
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We're so glad we could turn that "oops" moment into a smooth ride! ?? Your trust means the world to us, and we love bringing vehicles back to life! Thanks for the praise! ? #HilliardAutomotive #CarCareMagic
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? We're thrilled to hear that our courteous and professional team has you covered! Prompt service is our middle name (well, not really, but you get it ?). Thanks for trusting Hilliard Automotive for your auto needs! #AutoCare #5StarService
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We love hearing that our service was so speedy, we could give a race car a run for its money! ?️? Thanks for choosing Hilliard Automotive—your satisfaction fuels our passion! ?? #CustomerAppreciation #HilliardAutomotive
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We're blushing! ? Thank you for trusting us for 7 years! We're on a mission to be the honest pit crew in a world full of “check engine” drama. You've got the right tires on your recommend-a-palooza! ?? #HilliardAutomotive #CustomerAppreciation
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We’re thrilled to hear that you’re a satisfied customer for 5 years! ? Christian appreciates your trust and is always here to keep you rolling smoothly. After all, tire repair is just one way we 'wheel' you in! ?? #CustomerAppreciation #HilliardAutomotive
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? Thanks for the kind words, Chris! We're thrilled to hear about your great experience and look forward to seeing you again. #CustomerSatisfaction #HilliardAutomotive
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Thanks for the stellar review! We appreciate your loyalty and trust in our services. We're committed to delivering top-notch automotive care, big or small. ?? #CustomerAppreciation #TrustworthyService
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Thank you for choosing Hilliard Automotive for your vehicle needs! We're glad to have earned your trust and look forward to keeping your 2009 Tacoma in top-notch shape ?? #CustomerSatisfaction #ReliableService
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? Thank you for the stellar review! We take pride in providing transparent service and competitive pricing. Your trust is our top priority! ?? #CustomerSatisfaction #AutoRepair
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? Thanks for being part of our automotive family, Linda! We're thrilled to hear about your positive experiences and look forward to keeping your cars in top shape. ?? #CustomerAppreciation #HilliardAutomotive
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Thanks for the 5-star review, Kimberly! We're thrilled to be your go-to for years. Our team is over the moon to hear your kind words. ? We look forward to keeping you and your car happy! #CustomerAppreciation #HilliardAutomotive
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Thanks for the 5-star review, Elizabeth! We're glad you found our service reliable and our prices reasonable. We appreciate your trust in us! ?? #CustomerAppreciation #HilliardAutomotive
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We're thrilled to hear your kind words, and we're grateful for the trust you've placed in us! ?? #CustomerAppreciation #HilliardAutomotive
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Thanks for the 5-star review, Reginald! ? We're delighted to hear you had a great experience with us. Our team is here for all your automotive needs. #CustomerSatisfaction #HilliardAutomotive
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We're so glad to hear that your second visit was just as fantastic as the first! ?? Thanks for your support and we can't wait to see you again! #CustomerAppreciation #HilliardAutomotive
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Thanks for the kind words, Richard! Keeping vintage cars on the road is our specialty. Your trust means a lot! ?? #VintageCarCare #HilliardAutomotive
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Thanks for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear you feel valued and appreciated. Our team prides itself on delivering friendly and professional service. We're always here for your automotive needs! ?? #CustomerAppreciation #FiveStarService
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? Thanks for the 5-star review, Chris! We pride ourselves on delivering top-notch service at fair prices, and we're thrilled to hear that you had a positive experience. Your wheels are in good hands ? #CustomerAppreciation #HilliardAutomotive
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? Thank you for the awesome review, Talib! We're thrilled to hear that you trust us with your vehicles. Your kind words mean a lot to us. ?? #CustomerSatisfaction #HilliardAutomotive
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Thanks for the 5-star review! We're thrilled to hear your Audi is running smoothly, and we were able to assist with your daughter's Toyota Camry too. Your support means the world to us! ?? #HappyCustomers #QualityService
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We're glad we could still get you in! Our team works hard to provide great service, even when things don't go as planned. Thanks for your patience and understanding! ?⭐ #CustomerSatisfaction #HilliardAutomotive
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Thanks for the 5-star review, Floyd! ⭐ We're delighted to hear that you appreciate our punctuality and efficiency. Your satisfaction drives us! #CustomerSatisfaction #EfficientService
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Thanks for the 5-star rating, Sonora! We're thrilled to hear you're happy with our service. ? Your trust means a lot to us. #CustomerSatisfaction #HilliardAutomotive
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Thanks for the 5 stars, Edward! ? We're thrilled to be your go-to auto shop. Our team is always here to lend a helping hand. We appreciate your recommendation! #CustomerSatisfaction #AutoRepair
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Thanks for the 5-star review, Melissa! ? We're delighted to have offered a seamless service. Your satisfaction is our top priority! ? #CustomerSatisfaction #HilliardAutomotive
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Thanks for being a loyal customer, James! ? We're thrilled to hear you had an awesome experience with us. Can't wait to see you and your vehicles again soon! #HappyCustomers #HilliardAutomotive
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Thanks for the awesome review! We're thrilled you had a great experience with us. ? We appreciate your support! #CustomerSatisfaction #HilliardAutomotive
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????? Thank you for the 5-star review! We strive to provide quick and efficient services for all our customers. Your support means a lot to us! #HilliardAutomotive #Richmond ?✨
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? Thank you for the ⚡ fast service and ? informative experience! We're thrilled to have served you and look forward to assisting you again in the future. #CustomerAppreciation #FastService #Informative #HilliardAutomotive #Richmond
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Thank you for the kind words, Karen! ? We're glad you enjoyed your experience with us. We strive to provide exceptional service and convenience. #HilliardAutomotive #Richmond #CustomerService #HappyCustomers ??
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Thanks for the great review, Maricia! ? We're so glad you had a great experience with us. #HilliardAutomotive #Richmond #FastService #GreatPrice ?
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Thanks for the great review, Samantha! We're so glad you had a great experience with us. ? #HilliardAutomotive #Richmond #BrakesDoneRight
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Thanks for the kind words, Geraldine! ? We're so glad you had a great experience with Chris. #HilliardAutomotive #Richmond
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We're so glad to hear you had a great experience! ? We strive to make sure our customers are taken care of quickly and professionally. #HilliardAutomotive #Richmond #CustomerService #StateInspection ?
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Thanks for the great review, Linda! ? We're glad you've been trusting us with your car since 2019. We strive to provide honest and quick service with transparent pricing. #HilliardAuto #Richmond
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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.