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Hiley Hyundai of Burleson

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1,868 Reseñas)
67

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
Reseña Original
Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5
156
Total de ReScores
4.8
Promedio de ReScores
67
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Our highly qualified technicians at Hiley Hyundai are here to provide exceptional service in a timely manner. Our highly qualified technicians at Hiley Hyundai are here to provide exceptional service in a timely manner.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(817) 945-9900

Horario del Negocio

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
320 N. Burleson Blvd. Burleson, TX 76028
Reseñas de Departamento de servicio's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1,868 Reseñas)

CE
gravatar
CHARLES E.
Joshua, TX
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
01/05/2025
cliente verificadoCliente Verificado
1
Categoría: Service
Recordkeeping...information STILL wrong in your system
I dropped my car off to have a recall taken care of. The wrong person's information was tied to my vehicle's VIN. I updated the information on the tablet and replied to the first email with my correct information, but I continue to get emails referring to Nikole. There is no Nikole in my household. The quoted prices for the recommended maintenance was outrageous. $423 to change 4 spark plugs??? You recommended rotating/balancing my tires for $70 when the front tires on my FWD car had 8/32 tread and rear had 6/32. I'll be selling this car soon, so no thanks to the $1600+ in recommended services.
James N., Service Director de Hiley Hyundai of Burleson respondió el 01/09/2025 06:39 AM

Thank you for sharing your feedback. We sincerely apologize for the confusion regarding your personal information and any inconvenience this may have caused. We will ensure that your details are updated correctly to avoid further mix-ups.
Regarding the quoted prices for recommended services, we understand your concerns, and we strive to provide competitive pricing. The estimates we give are based on standard labor costs and the use of high-quality parts. However, we truly value your input and will review this to ensure we're offering the best value. We also appreciate your feedback on the tire rotation and balancing. We make these recommendations based on standard vehicle maintenance practices, but we respect your decision not to pursue these services if they don't align with your needs. If there's anything further we can do to assist or clarify, please don't hesitate to reach out. We hope to have the opportunity to serve you again in the future.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.