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Erin H.

Bertram, TX

07/09/2024

Categoría: Service

HORRIBLE After-Sales Experience AVOID THIS DEALERSHIP

I purchased a 2023 Hyundai Elantra Blue on May 24th. I LOVE the car. But my experience with this dealership has been, overall, absolutely TERRIBLE. When I took possession of the car, I was given one key fob and told another would be shipped to me after I signed a "We Owe". I confirmed if I didn't have it in 2 weeks I would call. I didn't have it in two weeks. I didn't even have it in a MONTH. It took me a text on June 6th (that was ignored), me calling on June 10th and being told a manager would call me back (they didn't, my salesman texted me). I then called again on June 18th and June 24th. I then found out from the parts department they'd never gotten the "We Owe" (and I wasn't even the first person that day to call and not have had their "We Owe" sent). Parts then had to transfer me to the used sales manager, Ross, who still didn't return my call. So I called AGAIN on June 25th and still heard nothing from Ross. Someone from another department did call me back and say they were shipping the fob and an emblem for my car (the one on it was mis-matched lettering) and they let me know that either Ross or Rusty would call me so they could coordinate my taking my car to a local dealership to have the fob programmed and the emblem put on my vehicle.
SURPRISE!! NO ONE has called me. I got the fob and emblem on June 28th. I have now called the dealership on July 5th and asked to speak to either Ross or Rusty, was transferred to a voicemail. NO CALL. I called and left a voicemail with the operator since no one answered on July 6th. STILL NO CALL. I called on July 9th, and now I'm still waiting to hear from someone.

At this point, I cannot would would not recommend this dealership to ANYONE. This is shoddy customer service and I've already filed a complaint with the Better Business Bureau because I want to be DONE with this terrible after-sales experience and this HORRIBLE dealership.

AVOID THIS DEALERSHIP!!!!

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