I was devastated when my beautiful burgundy 2015 Ford Focus hatchback was banged up by a driver who backed into it at a bank three weeks ago. It was bad enough that the front end was hit by a hit and run driver three months ago. However our insurance set us up with car star immediately. They told us it would probably take a month. However it only took a week to fix both the front and back. They kept me updated almost daily and they were very friendly! My car (we call her Barbie) looks absolutely gorgeous! Even the tiny scratches from careless people in parking lots are gone! My husband is already recommending Carstar to everyone he talks to! Thank you so much for making 'Barbie' beautiful again!
WB
Walter B.
Puyallup, WA
02/24/2021
Horrible experience
I can't even name names. That's the level of customer service I have received from this place. They damaged my bumper and put a big dent in my roof with one of their tools. Refusing to accept responsibility or make it right so far. I have been in contact with corporate and they seem more interested in resolving the situation than anyone at the shop.
No Recomendado
PW
Philip W.
Spanaway, WA
09/22/2017
Perfect repair
Tony was fantastic! Eased all my nerves with his professionalism and courteous business. Would gladly bring any vehicle to them for repairs!
Recomendado
SP
Samantha P.
Washington
11/02/2016
Cliente Verificado
Categoría: Collision
Samantha said the employees were very helpful, fast and efficient.
Recomendado
LG
Larry G.
Washington
11/01/2016
Cliente Verificado
Categoría: Collision
Spoke with Cindy. She said the repairs were of high quality. Her vehicle was delayed by a week, due to a parts delay and unforeseen damages to the vehicle. She appreciates that they accommodated her needs after hours.
Recomendado
JB
Jim B.
Washington
10/29/2016
Cliente Verificado
Categoría: Collision
Recomendado
JN
Judith N.
Washington
10/29/2016
Cliente Verificado
Categoría: Collision
Judith said her vehicle turned out very well. There was no need to be kept informed because the work did not really take that long. The estimate was far below what the actual cost was. She said she was not happy with the estimate being changed. She is unsure if she is satisfied with the communication.
Recomendado
CM
Carol M.
Washington
09/08/2016
Cliente Verificado
Categoría: Collision
Carol said she had a fantastic experience at this business. All of the employees at this place explained everything to her in detail. They were most helpful,
Recomendado
LR
Lionel R.
Washington
09/06/2016
Cliente Verificado
Categoría: Collision
Lionel said this facility did a good job for him on his vehicle. He stated they get the highest praises.
Recomendado
KB
Kevin B.
Washington
09/06/2016
Cliente Verificado
Categoría: Collision
Recomendado
DP
Dan P.
Washington
08/26/2016
Cliente Verificado
Categoría: Collision
Dan said he was satisfied with the service.
Recomendado
TT
Troy T.
Washington
08/23/2016
Cliente Verificado
Categoría: Collision
Troy said this business fixed their mistakes immediately and did everything right with no problems.
Recomendado
LL
Lori L.
Washington
08/23/2016
Cliente Verificado
Categoría: Collision
Lori said the business is great. She is completely satisfied.
Recomendado
NM
Neil M.
Washington
08/04/2016
Cliente Verificado
Categoría: Collision
Neil said they have a friendly staff and do good work. They detailed his vehicle.
Recomendado
DD
Deborah D.
Washington
08/02/2016
Cliente Verificado
Categoría: Collision
Deborah said the business was very friendly, very professional and they also detailed her vehicle inside and out.
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