2021 Elantra Hybrid has a cracked windshield after dealer performed repairs
My 2021 Elantra Hybrid stopped going in reverse. I took my car to Hertrich for the repair. It took the service group two weeks to diagnose the problem, which was a wire chewed by an animal. Through out the time at the dealership the only updates I received were when I called in, which was approximately every three days. I eventually received a call to let me know that my vehicle had been repaired. I picked up my vehicle and paid the $626 dollars to replace the wiring harness. When I went to take my vehicle home the windshield had a 24 inch crack. I went into the service area to inform them about the crack. A few minutes later a technician came out and said the crack probably happened because of the change in temperature and that it started due to a chip in the windshield. I should contact my insurance and they will cover it. The technician never bothered to introduce himself, never asked if I was aware of the chip. He didn't even say he was sorry that this happened. There is no way to know whether the chip occurred before I took it to the dealer or while it was in their care. The dealer had my vehicle for a total of 20 days. To say that I received any modicum of courtesy would be an overstatement. This is the first time in six years of taking my vehicles (I also have a 2012 Hyundai Sonata) that I received this level of disregard. Replacement of my windshield cost me $500 (insurance deductible), so the combined total to replace a chewed wire was $1126. After picking up my vehicle, I called the dealer to speak to the service manager and was told he (Mike) was gone for the day. The next day I called and was told he was not available, but they would take my number and have him contact me as soon as possible. At the time of this review it has been 48 hours and I am still waiting for a call back. I have also called Hyundai Customer Care for assistance, but again have not had any response.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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